Head of People & Performance, Workplace Services

cw; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

cw is seeking a People and Performance Manager to lead the People & Performance workstream across the Workplace Services domain. You will align Sage collaboration with partner performance, drive learning, development and succession planning, and support organisational change while minimising disruption.

You will coach leaders to optimise workforce effectiveness, manage performance, and ensure governance and contractual compliance across global teams, partnering with Talent Acquisition and

Qualifications

• Detailed knowledge of outsourced managed services contracts and governance.
• Knowledge of Workplace Management and Integrated Facilities Management (IFM) service delivery.

Responsibilities

• Lead the development and implementation of the People & Performance workstream, delivering initiatives that strengthen workforce capability, performance, learning & development, engagement, recognition, and succession planning.
• Provide strategic guidance to account leadership to enhance Workplace team members' capability, accountability and productivity, ensuring people strategies support business and Sage objectives.
• Engage with account leadership to gather feedback, identify opportunities and translate insights into continuous improvements in service delivery, Workplace team members' effectiveness and operational performance.
• Monitor the global Workplace team and report on performance, KPIs, SLAs and Workplace team metrics, identifying trends, risks and opportunities to inform strategy and drive continuous improvement and innovation.
• Lead and support organisational change initiatives, restructures, and workforce transitions while minimising operational disruption.
• Ensure awareness of, and access to, evolving Service Partner best practices in people development and management, for consideration and adoption by Sage.
• Serve as the trusted advisor to the Workplace team across assigned locations, providing expert guidance for all aspects of workforce planning, employee relations, talent development and performance management.
• Provide strategic oversight in the recruitment, onboarding and mobilisation activities of Workplace team members supporting the account, working collaboratively with Service Partner Talent Acquisition and Regional Workplace Managers (RWM) to ensure workforce requirements are met.
• Collaborate with RWMs and account leadership on the delivery of the required package of people and development processes, including but not limited to: Workforce organisational design, Performance management, Training, development and career planning, Recognition and reward, Succession planning.

Skills

Outsourced contracts governance

Workplace Management

IFM service delivery

Human Resources principles

Stakeholder management

Workforce planning

Change management

Project management

Job description

cw is seeking a People and Performance Manager to lead the People & Performance workstream across the Workplace Services domain. You will align Sage collaboration with partner performance, drive learning, development and succession planning, and support organisational change while minimising disruption.

You will coach leaders to optimise workforce effectiveness, manage performance, and ensure governance and contractual compliance across global teams, partnering with Talent Acquisition and