People & Performance Leader, Workplace Services

Cushman & Wakefield; City Of London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Cushman & Wakefield is seeking a People and Performance Manager to drive workforce capability, performance, learning and development across the Service Partner portfolio. You will partner with Sage and manage day-to-day recruitment, onboarding and performance processes for partner and third-party colleagues.

You will provide strategic guidance to account leadership, translate feedback into continuous improvements, and oversee analytics, KPIs and workforce planning to optimise service outcomes

Qualifications

• Extensive experience in workplace, facilities or people operations.
• Proven ability to lead organisational change and workforce planning.
• Experience supporting large, geographically dispersed workforces.
• Experience in client-facing outsourced environments.

Responsibilities

• Lead development and execution of the People & Performance workstream to strengthen capability, performance and development.
• Provide strategic guidance to account leadership to improve productivity and effectiveness.
• Gather feedback and translate insights into improvements in service delivery and workforce performance.
• Monitor performance, KPIs, SLAs and risks to inform strategy and drive improvements.
• Lead organisational change initiatives while minimising disruption.
• Ensure adherence to best practices in people development and management.

Skills

Coaching

Stakeholder engagement

Communication skills

Analytical thinking

Change management

Project leadership

Job description

Cushman & Wakefield is seeking a People and Performance Manager to drive workforce capability, performance, learning and development across the Service Partner portfolio. You will partner with Sage and manage day-to-day recruitment, onboarding and performance processes for partner and third-party colleagues.

You will provide strategic guidance to account leadership, translate feedback into continuous improvements, and oversee analytics, KPIs and workforce planning to optimise service outcomes