Concessions Team Leader, London Stadium

Delaware-North; Stratford-upon-Avon; Presencial; GBP 20.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Competitive weekly pay

Flexible hours

Descripción de la vacante

Delaware North UK at London Stadium in Stratford is seeking a casual Concessions Team Leader to guide a dedicated team in delivering first-class guest experiences at a world-class venue this summer.

You will lead, mentor and coordinate across departments, manage stock, and ensure health and safety, food hygiene, and licensing compliance while maintaining our standards of excellence.

Formación

• Verbal and written communication skills.
• Attention to detail in fast-paced hospitality settings.
• Strong time management to coordinate shifts and tasks.
• Basic maths to monitor cash and inventory.

Responsabilidades

• Lead, mentor, and manage a dedicated team, delivering exceptional customer service and handling concerns while training staff.
• Collaborate and coordinate across departments for efficient operational flow.
• Manage inventory, monitor stock levels, rotate stock, and place orders as needed.
• Ensure compliance with health and safety, food hygiene, fire regulations, licensing laws and trading standards.

Conocimientos

Verbal & written communication

Attention to detail

Time management

Cash handling

Inventory management

Educación

No degree required

Descripción del empleo

The opportunity

Delaware North UK is hiring a casual Concessions Team Leader to join our team at London Stadium in Stratford, East London. When you share our energy and vision in this electric atmosphere, you can win the smiles of our guests no matter the result. As a Team Leader, you will be leading team members to deliver first-class excellence in a world-class venue, ensuring the team deliver great guest experiences. With an exciting summer ahead, and eager preparation to kick off our next footballing season, we cannot wait for our valued team to elevate more atmospheres and guest experiences. If you are the motivated and personable Concessions Team Leader we are looking for, kick off your next career move with us. Join our valued team at the heart of East London sport and entertainment.

Pay

The expected pay for this role is £17.40

What we offer

At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, kick off your career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:

• Competitive weekly pay
• Flexible hours, choosing part-time shifts that suit your lifestyle
• Experience in a dynamic workplace with our most exciting year ahead hosting major sporting events and concerts in 2026, including West Ham United in Premier League and FA Cup football, UK Athletics Meet, with musical icons Metallica, and Take That, taking the stage, and more!

What will you do?

• Lead, mentor, and manage a dedicated team, demonstrating exceptional customer service and handling of concerns, while training team members and supporting the development of skill and performance
• Collaborate and coordinate across departments for efficient operational flow
• Manage inventory, monitor stock levels, organise rotation, and order as necessary
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

More about you

• No degree required
• Previous related experience is beneficial
• Skills in verbal and written communication, attention to detail, time management, as well as basic maths to accurately monitor cash and inventory

Physical requirements

• Ability to stand for duration of shift
• Comfortable handling various alcohol and certain meat products
• Availability to work throughout the summer concert season

Who we are

Home to the Hammers and UK Athletics, London Stadium is no stranger to presenting word-class events, with Delaware North managing the hospitality services of the 60 - 80,000 seated stadia since 2015. As one of the UK’s most iconic sports and entertainment venues, London Stadium has hosted incredible events, with Delaware North team members making countless connections, leaving lasting impressions on guests. From its start as hosting the 2012 Summer Olympics, London Stadium has grown to hold a vibrant portfolio of world-class sporting events, from holding Europe’s first MLB Series, games from the IRB 2015 Rugby World Cup, to a range of Athletics events with the annual IAAF Diamond League, and hosting both the London 2017 World Athletics Championships and 2017 World Para Athletics Championships, the first location to ever hold both events in the same year.

There have been many exceptional music events taking stage at London Stadium, with this year being no different, showcasing a show-stopping night with Sam Fender, with a homecoming performance from East London giants, Iron Maiden in 2015. There is never a dull moment at London Stadium, so if you want to earn new fans every day.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part‑time or full‑time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!