Team Leader

Delaware North at Stadium of Light; Sunderland; On-site; GBP 17,000 - 24,000; Full time

Benefits offered by this job

Weekly pay

Casual shifts

Event experiences

Job summary

Delaware North UK at Stadium of Light in Sunderland is seeking a casual Team Leader to guide a guest-focused team during matchdays and events.

You will mentor staff, coordinate operations with other departments, manage stock and cash, and ensure compliance with safety and licensing while delivering outstanding service.

Qualifications

• No degree required; experience valued.
• Strong communication and guest-service skills.
• Ability to lead a team and manage priorities during events.

Responsibilities

• Lead, mentor, and manage a dedicated team to deliver first-class guest experiences.
• Collaborate across departments to ensure smooth operations during events.
• Monitor stock, manage inventory and assist with cash handling.
• Ensure compliance with health and safety, food hygiene, and licensing requirements.

Skills

Team Leadership

Customer Service

Communication

Time Management

Cash Handling

Job description

The opportunity

Delaware North UK is hiring a casual Team Leader to join our team at Stadium of Light in Sunderland, Tyne and Wear. As a Team Leader, you will be leading team members to deliver first-class guest experiences. If you are the personable Team Leader we are looking for, join us to connect with our collaborative team.

Pay

The expected pay for this role is £15.02 / Hour

What we offer

At Delaware North U.K., you’ll work at some of the coolest venues with the best team members. Here, you’ll find a welcoming team in an exciting, fast-paced environment, so although this might not be your only job, it may be your best.Team member perks include:

• Competitive weekly pay
• Casual shifts, including evenings and weekends flexibly working part-time for the biggest events and matchdays, with opportunities to pick up extra shifts that suit your lifestyle
• Experience working at major sporting events and concerts, hosting The Lads at Sunderland A.F.C. in Premier League football, and musical icons taking the stage, plus a range of exciting meetings and events and plenty more still to come in 2026 and 2027

What will you do?

• Lead, mentor, and manage a dedicated team, demonstrating exceptional customer service and handling of concerns, while training team members and supporting the development of skill and performance
• Collaborate and coordinate across departments for efficient operational flow
• Manage inventory, monitor stock levels, organise rotation, and order as necessary
• Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence

More about you

• No degree required
• Previous related experience is beneficial
• Skills in verbal and written communication, attention to detail, time management, as well as basic maths to accurately monitor cash and inventory

Physical requirements

• Ability to stand for duration of shift
• Comfortable handling various alcohol and certain meat products
• Availability to attend shifts for event days and matchdays, due to events-based nature of roles

Source: Hospitality Online