Head of Patient Safety, Quality and Experience

Nottinghamshire Healthcare NHS Foundation Trust; Nottingham; On-site; GBP 80,000 - 110,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust is recruiting for the Head of Patient Safety, Quality & Experience across the Community & Specialist Services Care Group. This senior leadership post focuses on ensuring safe, high‑quality, person‑centred care and robust governance across services.

The post leads on implementing PSIRF principles, coordinating learning from incidents, complaints and feedback, and driving a culture of continuous improvement with openness and just culture.

Job description

As part of the implementation of a new leadership structure across the organisation, a number of exciting leadership opportunities have become available.

We are seeking to appoint candidates to the following posts within the Community & Specialist Services Care Group, across the leadership clusters listed below:

IDD Services Leadership Cluster, within the Specialist Services Care Unit.

These roles will play a key part in shaping and delivering high-quality services within our newly established leadership arrangements., The Head of Patient Safety, Quality & Experience will provide senior leadership and oversight for the delivery of safe, high-quality, person-centred care across specified Services. Head of Patient Safety, Quality & Experience will ensure that governance systems are robust, that learning from incidents, complaints and feedback is embedded, and that a culture of continuous improvement, openness and just culture is promoted.

A critical component of this role is the implementation, oversight and sustainability of the Patient Safety Incident Response Framework (PSIRF). The post-holder will ensure PSIRF principles are embedded in everyday practice across the Service, supporting system-wide learning and improvement rather than blame, and ensuring timely, proportionate, and effective incident responses.

Working in partnership with the Head of Operations, the post-holder will be jointly responsible for ensuring Services are safe, effective, and of high quality on a day-to-day basis. They will provide professional advice, leadership and constructive challenge to the Senior Leadership Team, Wider Leadership Team and Clinical & Operational Leadership Team regarding patient safety, quality and experience.

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.