Head of Operations (Web Division)

TN United Kingdom; Matlock; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

A leading digital agency is looking for a Head of Operations for their Web Division in Matlock. This pivotal role involves overseeing project delivery, managing a team, and driving operational excellence. The ideal candidate will possess strong leadership skills, a deep understanding of web development, and a proven track record in fostering client relationships. This position offers a competitive salary, flexible working options, and opportunities for career development.

Benefits

Competitive salary and benefits package

Flexible remote working

Opportunities for professional development

Qualifications

• Proven experience in a senior operations or delivery role within a digital agency.
• Strong understanding of web development processes and technologies.
• Commercially minded with a focus on nurturing revenue opportunities.

Responsibilities

• Lead day-to-day operations of the Web Division and oversee project delivery.
• Manage and mentor a multidisciplinary team.
• Design and refine operational processes to enhance efficiency.

Skills

Leadership

Communication

Stakeholder Management

Problem-Solving

Tools

WordPress

Laravel

Job description

Social network you want to login/join with:

Head of Operations (Web Division), Matlock

col-narrow-left

Client:

DevFinders

Location:

Matlock, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

261725592742

Job Views:

4

Posted:

27.05.2025

Expiry Date:

11.07.2025

col-wide

Job Description:

About Us:

ICL is a leading London-based digital agency, specialising in website development and bespoke CRM systems. We also provide a comprehensive suite of hosting, support, security and maintenance services, alongside strategic consultancy in B2B and B2C digital marketing. Our expertise spans SEO, PPC, and social media management, serving a well-established portfolio of global clients.

Role Overview:

We are seeking a strategic and detail-oriented Head of Operations to lead and optimise project delivery within our Web Division. Reporting to the Chief Technology Officer (CTO), you will be joining ICL at a pivotal time of transformation and growth. The successful candidate will be instrumental in driving operational excellence, streamlining internal processes, and fostering strong, long-term client relationships.

Key Responsibilities

Lead the day-to-day operations of the Web Division, including end-to-end project delivery, resource planning, and budget oversight.

Design, implement, and refine processes to enhance efficiency, scalability, and overall client satisfaction, ensuring alignment with our ‘Magic Process’ SoP.

Manage, mentor, and support a multidisciplinary team including designers, project managers, developers, digital marketers and support staff.

Monitor project performance, timelines, and KPIs, proactively identifying and mitigating risks and bottlenecks.

Champion quality assurance, innovation, and a culture of continuous improvement across the division.

About You

Proven experience in a senior operations or delivery role within a digital agency or technology-led environment.

Strong understanding of web development processes and technologies (e.g. WordPress, Laravel).

Excellent leadership, communication, and stakeholder management skills.

Comfortable working in a dynamic, fast-paced, and client-facing environment.

Proactive approach to problem-solving and exceptional attention to detail.

Commercially minded, with a strong focus on identifying and nurturing recurring revenue opportunities.

What We Offer

Competitive salary and benefits package.

Flexible remote working, with occasional in-person meetings as required.

A supportive, collaborative team culture that values innovation and transparency.

Opportunities for professional development and mentorship from industry leaders.