Head of Operations (Web Division)

DevFinders; London Borough of Hillingdon; Remote; GBP 70,000 - 95,000; Full time

Job summary

A leading digital agency in Hillingdon is seeking a Head of Operations to spearhead the Web Division's project delivery and operational efficiency. This strategic role involves managing a diverse team and fostering client relationships while implementing best practices in a fast-paced environment. The position offers competitive remuneration, a flexible working arrangement, and professional development opportunities.

Benefits

Competitive salary and benefits package

Flexible remote working

Supportive team culture

Professional development opportunities

Qualifications

• Proven experience in a senior operations or delivery role in a digital agency.
• Strong understanding of web development processes.
• Commercial awareness with a focus on recurring revenue.

Responsibilities

• Lead daily operations and project delivery for the Web Division.
• Implement processes to improve efficiency and client satisfaction.
• Manage and mentor a multidisciplinary team.

Skills

Leadership

Communication

Problem-solving

Stakeholder management

Attention to detail

Tools

WordPress

Laravel

Job description

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Head of Operations (Web Division), Hillingdon

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Location:

Hillingdon, European Union

Job Category:

Information Technology

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Job Reference:

53mtbmrl-175530

Job Views:

3

Posted:

27.05.2025

Expiry Date:

11.07.2025

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Job Description:

About Us:

ICL is a leading London-based digital agency, specialising in website development and bespoke CRM systems. We also provide a comprehensive suite of hosting, support, security and maintenance services, alongside strategic consultancy in B2B and B2C digital marketing. Our expertise spans SEO, PPC, and social media management, serving a well-established portfolio of global clients.

Role Overview:

We are seeking a strategic and detail-oriented Head of Operations to lead and optimise project delivery within our Web Division. Reporting to the Chief Technology Officer (CTO), you will be joining ICL at a pivotal time of transformation and growth. The successful candidate will be instrumental in driving operational excellence, streamlining internal processes, and fostering strong, long-term client relationships.

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Key Responsibilities

Lead the day-to-day operations of the Web Division, including end-to-end project delivery, resource planning, and budget oversight.

Design, implement, and refine processes to enhance efficiency, scalability, and overall client satisfaction, ensuring alignment with our ‘Magic Process’ SoP.

Manage, mentor, and support a multidisciplinary team including designers, project managers, developers, digital marketers and support staff.

Monitor project performance, timelines, and KPIs, proactively identifying and mitigating risks and bottlenecks.

Champion quality assurance, innovation, and a culture of continuous improvement across the division.

About You

Proven experience in a senior operations or delivery role within a digital agency or technology-led environment.

Strong understanding of web development processes and technologies (e.g. WordPress, Laravel).

Excellent leadership, communication, and stakeholder management skills.

Comfortable working in a dynamic, fast-paced, and client-facing environment.

Proactive approach to problem-solving and exceptional attention to detail.

Commercially minded, with a strong focus on identifying and nurturing recurring revenue opportunities.

What We Offer

Competitive salary and benefits package.

Flexible remote working, with occasional in-person meetings as required.

A supportive, collaborative team culture that values innovation and transparency.

Opportunities for professional development and mentorship from industry leaders.

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