Head of Operations (Web Division)

TN United Kingdom; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital agency is seeking a strategic Head of Operations for their Web Division in Manchester. This pivotal role involves overseeing project delivery, streamlining processes, and fostering client relationships. The ideal candidate will have proven experience in senior operations roles within digital or technology-driven environments.

Benefits

Competitive salary and benefits package

Flexible remote working

Opportunities for professional development

Supportive team culture

Qualifications

• Proven senior operations experience in a digital agency or tech environment.
• Strong understanding of web development processes.
• Excellent leadership and stakeholder management skills.

Responsibilities

• Lead day-to-day operations of the Web Division.
• Design and refine processes for efficiency and client satisfaction.
• Manage and support a multidisciplinary team.

Skills

Leadership

Communication

Project Management

Problem-Solving

Education

Experience in a senior operations role

Tools

WordPress

Laravel

Job description

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Head of Operations (Web Division), Manchester

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Client:

DevFinders

Location:

Manchester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

3bb067cfa262

Job Views:

4

Posted:

27.05.2025

Expiry Date:

11.07.2025

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Job Description:

About Us:

ICL is a leading London-based digital agency, specialising in website development and bespoke CRM systems. We also provide a comprehensive suite of hosting, support, security and maintenance services, alongside strategic consultancy in B2B and B2C digital marketing. Our expertise spans SEO, PPC, and social media management, serving a well-established portfolio of global clients.

Role Overview:

We are seeking a strategic and detail-oriented Head of Operations to lead and optimise project delivery within our Web Division. Reporting to the Chief Technology Officer (CTO), you will be joining ICL at a pivotal time of transformation and growth. The successful candidate will be instrumental in driving operational excellence, streamlining internal processes, and fostering strong, long-term client relationships.

Key Responsibilities

Lead the day-to-day operations of the Web Division, including end-to-end project delivery, resource planning, and budget oversight.

Design, implement, and refine processes to enhance efficiency, scalability, and overall client satisfaction, ensuring alignment with our ‘Magic Process’ SoP.

Manage, mentor, and support a multidisciplinary team including designers, project managers, developers, digital marketers and support staff.

Monitor project performance, timelines, and KPIs, proactively identifying and mitigating risks and bottlenecks.

Champion quality assurance, innovation, and a culture of continuous improvement across the division.

About You

Proven experience in a senior operations or delivery role within a digital agency or technology-led environment.

Strong understanding of web development processes and technologies (e.g. WordPress, Laravel).

Excellent leadership, communication, and stakeholder management skills.

Comfortable working in a dynamic, fast-paced, and client-facing environment.

Proactive approach to problem-solving and exceptional attention to detail.

Commercially minded, with a strong focus on identifying and nurturing recurring revenue opportunities.

What We Offer

Competitive salary and benefits package.

Flexible remote working, with occasional in-person meetings as required.

A supportive, collaborative team culture that values innovation and transparency.

Opportunities for professional development and mentorship from industry leaders.