Head of Operations (Web Division)

TN United Kingdom; Nottingham; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Une agence digitale renommée recherche un Head of Operations pour diriger sa division Web. Le candidat idéal possèdera une solide expérience en opérations de projets digitaux, avec une capacité à optimiser les processus et à favoriser l'excellence opérationnelle tout en construisant des relations solides avec les clients. Ce rôle offre une rémunération compétitive, des possibilités de travail flexible et un environnement collaboratif favorable à l'innovation.

Benefits

Package salarial compétitif

Télétravail flexible

Culture d'équipe collaborative

Opportunités de développement professionnel

Qualifications

• Expérience prouvée dans un rôle senior d'opérations ou de livraison.
• Compréhension forte des processus et technologies de développement web.
• Approche proactive et souci du détail.

Responsibilities

• Diriger les opérations quotidiennes de la division Web.
• Concevoir et affiner des processus pour améliorer l'efficacité.
• Gérer, encadrer et soutenir une équipe multidisciplinaire.

Skills

Leadership

Communication

Problem-solving

Stakeholder management

Attention to detail

Tools

WordPress

Laravel

Job description

Social network you want to login/join with:

Head of Operations (Web Division), Nottingham

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Client:

DevFinders

Location:

Nottingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

45d6efb51632

Job Views:

6

Posted:

27.05.2025

Expiry Date:

11.07.2025

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Job Description:

About Us:

ICL is a leading London-based digital agency, specialising in website development and bespoke CRM systems. We also provide a comprehensive suite of hosting, support, security and maintenance services, alongside strategic consultancy in B2B and B2C digital marketing. Our expertise spans SEO, PPC, and social media management, serving a well-established portfolio of global clients.

Role Overview:

We are seeking a strategic and detail-oriented Head of Operations to lead and optimise project delivery within our Web Division. Reporting to the Chief Technology Officer (CTO), you will be joining ICL at a pivotal time of transformation and growth. The successful candidate will be instrumental in driving operational excellence, streamlining internal processes, and fostering strong, long-term client relationships.

Key Responsibilities

Lead the day-to-day operations of the Web Division, including end-to-end project delivery, resource planning, and budget oversight.

Design, implement, and refine processes to enhance efficiency, scalability, and overall client satisfaction, ensuring alignment with our ‘Magic Process’ SoP.

Manage, mentor, and support a multidisciplinary team including designers, project managers, developers, digital marketers and support staff.

Monitor project performance, timelines, and KPIs, proactively identifying and mitigating risks and bottlenecks.

Champion quality assurance, innovation, and a culture of continuous improvement across the division.

About You

Proven experience in a senior operations or delivery role within a digital agency or technology-led environment.

Strong understanding of web development processes and technologies (e.g. WordPress, Laravel).

Excellent leadership, communication, and stakeholder management skills.

Comfortable working in a dynamic, fast-paced, and client-facing environment.

Proactive approach to problem-solving and exceptional attention to detail.

Commercially minded, with a strong focus on identifying and nurturing recurring revenue opportunities.

What We Offer

Competitive salary and benefits package.

Flexible remote working, with occasional in-person meetings as required.

A supportive, collaborative team culture that values innovation and transparency.

Opportunities for professional development and mentorship from industry leaders.