Head of Operations - Hotel - West Midlands

COREcruitment; West Midlands; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Bonus

Company discounts throughout the group

Job summary

COREcruitment Ltd in Herefordshire is seeking a Head of Operations for a country hotel in the West Midlands. You will lead day-to-day hotel operations, drive profitability, and develop a high-performing front-of-house and rooms team. The role demands strong financial acumen, exceptional leadership, and hands-on management.

The ideal candidate will have hotel experience, room management, and a strategic mindset to deliver guest service excellence and significant budget outcomes.

Qualifications

• Experience in hotel operations and leadership is required.
• Strong financial acumen and budget management experience.
• Proven ability to develop and lead high-performing teams.
• Excellent communication and guest service orientation.
• hands-on management style and strategic oversight.

Responsibilities

• Oversee profitability and hotel targets.
• Recruit, mentor, and develop hotel team.
• Train staff to deliver top-class guest service.
• Manage day-to-day hotel operations.
• Lead budget development and long-term strategic planning.

Skills

Hotel management

Operations leadership

Budgeting

Team leadership

Guest service

Job description

Job Title: Head of Operations – Country Hotel - West Midlands

Salary: Up to £50,000 + Bonus

Location: Herefordshire

I am currently recruiting for a Head of Operations at this country hotel in the West Midlands.My client is looking for an individual to join their dynamic and energetic team.My client is looking for a driven individual with a background in rooms and front of house management.

About the position

• Managing the profitability of the hotel along with hitting targets
• Recruit and develop a fantastic team
• Train the team to deliver a top class guest service experience
• Oversee the day to day running of the hotel
• Manage & lead a team effectively
• Deliver achievable hotel budgets along with a long-term strategic plan

The successful candidate

• Experience in hotels a must
• Room management experience
• Have financial acumen
• Excellent leadership skills
• Exceptional communication skills and a hands-on operational approach

Company benefits

• Competitive salary
• Bonus
• Company discounts throughout the group