Deputy General Manager

Mill Farm Sports Village; Preston; On-site; GBP 39,000 - 47,000; Full time

Benefits offered by this job

Staff discounts across the Group

Employee Assistance Programme (EAP)

Ongoing training and development

Excellent career progression opportuni

Free on-site parking

Complimentary use of Group leisure fac

Group leisure facilities access

Job summary

The Villa Wrea Green, a country house hotel in Lancashire, is seeking an experienced Deputy General Manager to lead hotel operations and guest services. Reporting to the General Manager, you will oversee departments including F&B, Front of House, Reception, Housekeeping, Weddings and Events, and Hospitality, driving an exceptional guest experience.

You will lead multiple teams, uphold high service standards, manage weddings and private events, and ensure profitability through effective

Qualifications

• Previous experience in a senior management role within hotels, hospitality, leisure, events or venue operations.
• A strong understanding of food and beverage operations.
• Experience leading large, diverse teams in a fast‑paced environment.
• Excellent organisational, communication and people management skills.
• Strong commercial awareness and an ability to make sound operational decisions.
• A customer‑focused approach and commitment to delivering exceptional service.

Responsibilities

• Support the General Manager in the overall operation and performance of the hotel.
• Lead, motivate and develop management and operational teams.
• Ensure consistently high standards of service across all guest‑facing departments.
• Take ownership of food and beverage operations, ensuring quality, profitability and guest satisfaction.
• Support the delivery of weddings, conferences, private events and functions.
• Monitor business performance and identify opportunities to improve revenue, efficiency and profitability.
• Manage staffing levels, rota planning and labour costs.
• Ensure compliance with all health and safety, food safety and licensing requirements.
• Investigate and resolve customer feedback and service issues professionally and effectively.
• Drive a culture of accountability, teamwork and continuous improvement.
• Deputise for the General Manager when required.

Skills

Senior management experience

Leadership skills

Food & Beverage operations

People management

Customer service focus

Job description

The Villa Wrea Green, Lancashire | Up to £43,000 per annum

The Villa is a beautifully appointed country house hotel in the heart of Lancashire, renowned for its exceptional hospitality, elegant accommodation, award-winning dining, weddings, private events and corporate functions.

We are looking for an experienced and motivated Deputy General Manager to support the leadership and operational success of our thriving hotel and events business. This is an excellent opportunity for a hospitality professional who is passionate about delivering exceptional guest experiences, developing high‑performing teams, and driving operational excellence.

The Role

Reporting directly to the General Manager, you will play a key role in the day‑to‑day management of the hotel, ensuring the smooth running of all operational departments and maintaining the highest standards of customer service.

You will provide leadership across multiple areas of the business, including Food & Beverage, Front of House, Reception, Housekeeping, Weddings, Events and Hospitality, working closely with departmental managers to ensure a consistent and exceptional guest experience.

This is a hands‑on leadership role that requires a strong operational presence, excellent communication skills, and a proactive approach to problem solving.

Key Responsibilities

• Support the General Manager in the overall operation and performance of the hotel.
• Lead, motivate and develop management and operational teams.
• Ensure consistently high standards of service across all guest‑facing departments.
• Take ownership of food and beverage operations, ensuring quality, profitability and guest satisfaction.
• Support the delivery of weddings, conferences, private events and functions.
• Monitor business performance and identify opportunities to improve revenue, efficiency and profitability.
• Manage staffing levels, rota planning and labour costs.
• Ensure compliance with all health and safety, food safety and licensing requirements.
• Investigate and resolve customer feedback and service issues professionally and effectively.
• Drive a culture of accountability, teamwork and continuous improvement.
• Deputise for the General Manager when required.

About You

The successful candidate will be a confident and engaging leader with a genuine passion for hospitality.

You will have:

• Previous experience in a senior management role within hotels, hospitality, leisure, events or venue operations.
• A strong understanding of food and beverage operations.
• Experience leading large, diverse teams in a fast‑paced environment.
• Excellent organisational, communication and people management skills.
• Strong commercial awareness and an ability to make sound operational decisions.
• A customer‑focused approach and commitment to delivering exceptional service.
• Experience within a wedding and events venue would be highly advantageous.
• The ability to remain calm under pressure and effectively manage competing priorities.
• Flexibility to work evenings and weekends when required.

What We Offer

• Salary up to £43,000 per annum
• Staff discounts across the Group
• Employee Assistance Programme (EAP)
• Ongoing training and development
• Excellent career progression opportunities within a growing organisation
• Free on‑site parking
• Complimentary use of Group leisure facilities where applicable