Head of Operations - Energy Distribution (Hybrid)

National Grid; Alfreton CP; Hybrid; GBP 90,000 - 100,000; Full time

Job summary

National Grid Electricity Distribution (NGED) invites applications for a Head of Operations based at Alfreton in the East Midlands. You will lead the Electricity Distribution Network in the region, ensuring development, operation and maintenance comply with legislation, policies and standards, while delivering high levels of customer service.

The role offers a mix of office and home working with a minimum of 3-4 days in the office once established, and you will work with senior stakeholders to

Qualifications

• Experience leading large teams across multiple sites.
• Proven track record in a regulated utilities environment.
• Engineering or leadership qualification preferred.
• NEBOSH or similar health and safety qualification desirable.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead, motivate and develop operational managers across the Distribution Area.
• Set objectives, monitor performance and manage distribution budgets.
• Ensure high standards of customer service and timely resolution of complaints.
• Develop and maintain the Distribution System in line with legislation and policies.
• Promote safe working practices and employee development.

Skills

Leadership

People development

Strategic thinking

Communication skills

Stakeholder management

Education

Engineering degree or equivalent

NEBOSH qualification desirable

Job description

National Grid Electricity Distribution (NGED) invites applications for a Head of Operations based at Alfreton in the East Midlands. You will lead the Electricity Distribution Network in the region, ensuring development, operation and maintenance comply with legislation, policies and standards, while delivering high levels of customer service.

The role offers a mix of office and home working with a minimum of 3-4 days in the office once established, and you will work with senior stakeholders to