Head of Operations & Customer Experience – Coffee

Caravan Coffee Roasters and Brewbar; Southall; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

50% off food

Dining discount

Weekly roastery lunch

Coffee on site

Bike to work

Mental health support

Career development

Job summary

Caravan Coffee Roasters and Brewbar is seeking an experienced Operations leader to unify and scale our roastery, Brew Bars and D2C/B2B operations. You will drive lean improvements, oversee safety, compliance, and sustainability, and own the S&OP planning, inventory and master data.

A hands-on, change-oriented leader with strong budgeting and procurement know-how will excel. You will collaborate with senior leadership to optimise production capacity, automate workflows, and safeguard quality

Qualifications

• Senior operations experience in food, beverage or FMCG manufacturing.
• Lean/Six Sigma experience with track record of improvements.
• Hands-on leader capable of troubleshooting and driving change.
• Strong planning, budget management and data-driven decision making.
• Understanding of procurement, inventory and production planning; AI/automation experience is essential.

Responsibilities

• Lead and develop Operations and Customer Experience teams.
• Own budgets and drive efficiency across purchasing, resourcing, production, and fulfilment.
• Oversee Health & Safety, risk management and compliance (SALSA & Fairtrade).
• Embed sustainability across the operation and own S&OP process.
• Drive lean manufacturing, automation projects, and cross-functional collaboration.
• Manage third-party production/logistics partners to SLA standards.
• Support customer journey and order-to-cash processes with operational input.

Skills

Lean mindset

People leadership

Problem solving

Data-driven decisions

Supply chain planning

Job description

Caravan Coffee Roasters and Brewbar is seeking an experienced Operations leader to unify and scale our roastery, Brew Bars and D2C/B2B operations. You will drive lean improvements, oversee safety, compliance, and sustainability, and own the S&OP planning, inventory and master data.

A hands-on, change-oriented leader with strong budgeting and procurement know-how will excel. You will collaborate with senior leadership to optimise production capacity, automate workflows, and safeguard quality