Head of Operations

CSP Ltd.; Watford; On-site; GBP 55,000 - 60,000; Full time

Benefits offered by this job

Private Medical Insurance

Flexible working

Bonus scheme

Holiday entitlement

Job summary

The Combined Services Provider Ltd in Watford is seeking a Head of Operations to lead CSP’s operations team and deliver high-quality services across venues and event sites.

You will be responsible for developing service provision, managing budgets, and maintaining strong client relationships while ensuring safe, compliant operations and line management of the operations team.

Qualifications

• Experience in project management and planning.
• Proven track record in managing large-scale events or transport operations.
• Strong leadership and team development abilities.
• Excellent communication with clients and partners.

Responsibilities

• Manage CSP’s Operations team and mentor staff.
• Develop service provision and ensure delivery within budget.
• Build strong client relationships and key operational contacts.
• Drive continuous improvement of customer experience.

Skills

Project management

Planning

Operations leadership

Leadership of teams

Stakeholder communication

Education

Degree or higher

Job description

Head of Operations - The Combined Services Provider Ltd

£54,600 - £60,000 per annum

Watford, Herts

Permanent, full-time

Closing Date: 30 September 2026

CSP stands for the Combined Services Provider Ltd. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (Hostile Vehicle Mitigation) solutions, security, stewarding, cash & audit and consultancy services. Whilst our range of services has grown, car parking/traffic management, HVM and security/stewarding represent our core areas of expertise.

We set out on our first ever contract in 1994. Since those early days we’ve added numerous prestigious clients to our portfolio and now provide a range of services to some of the UK’s most memorable sporting and entertainment events and venues.

With our wealth of knowledge and experience of the event industry, we fully understand the complexities of major events and greenfield site operations, where an irregular event calendar, numerous ingress and egress patterns, varying staffing levels and continued innovation all add to the challenge.

With around 100 permanent employees and a database of 1,500-2,000 casual staff, we pride ourselves on being able to adapt to the varying demands placed at each of our venues and ensuring that the same high quality service is delivered for all, whether attended by 100,000 or 100 visitors. Big enough to do the job, small enough to care!

We are currently seeking a Head of Operations to support the expansion in the business.

Purpose of the Role:

The Heads of Operations will be accountable for managing and mentoring CSP’s Operations team; responsible for developing the appropriate service provision; and for ensuring an exemplary operational service is delivered within budget to all clients, supporting the leadership and direction of the Operations Team. As a Head of Operations at CSP, you will provide excellent line management to all reports, with a focus on proactive mentoring, coaching, development and team succession planning, and will develop a culture of continuous improvement of customer experience. In addition, you will be expected to develop and nurture strong and effective professional relationships with all clients and other key operational contacts to ensure that the expectations of CSP are being met at all times. You will have full accountability for the financial performance of allocated contracts, and will be responsible for ensuring that CSP’s operations are carried out in a safe manner at all times. You will also need a full UK driving licence.

A full role profile is available on request.

We offer:

• A salary of £54,600 - £60,000 per annum
• Up to 25 days’ holiday (after a qualifying period)
• Private Medical Insurance (after a qualifying period)
• A flexible working environment
• A non-contractual bonus scheme, dependent on overall profitability

Candidate Profile:

• Educated to Degree level
• Extensive previous experience in project management and planning
• Proven experience in managing large scale events or transport operations
• A proven senior level record of success in the leadership, development and management of high-performing teams
• An effective communicator at all levels

Qualities:

• Successful record of achievement throughout career
• A strong financial acumen, commercial awareness and the ability to manage multiple budgets
• Strong track record in liaising with clients and other external agencies, building and maintaining strong relationships and stakeholders
• An effective planner with the ability to make effective and confident decisionsAbility to evaluate conflicting priorities and drive forward solutions to multiple challenges