Head of Operations

Zachary Daniels; South Yorkshire; On-site; GBP 75,000; Full time

Job summary

An established industry player is seeking a Head of Operations to lead and optimize warehousing and logistics. This role offers a unique opportunity to shape operational excellence in a thriving retail environment. The ideal candidate will possess strong leadership skills and a proven track record in managing large teams while driving process improvements and ensuring compliance with health and safety standards. You will collaborate with various internal teams to align operations with business goals and leverage technology to enhance efficiency. If you are passionate about operations and ready to make a significant impact, this position is perfect for you.

Qualifications

• Proven experience in senior operations leadership within warehousing or logistics.
• Strong people leadership skills with a track record of engaging high-performing teams.

Responsibilities

• Manage end-to-end warehousing and logistics operations including inventory and dispatch.
• Lead and inspire a 280 strong operational team, fostering a culture of improvement.

Skills

Operations Leadership

Team Development

Health & Safety Compliance

Budget Management

Cross-Functional Collaboration

Process Improvement

Strong Communication

Tools

Warehouse Management Systems (WMS)

Job description

Head of Operations | Warehousing | S. Yorkshire | Retail | £75k

Zachary Daniels are looking for a Head of Operations to lead and optimise end-to-end operations across warehousing, supply chain, and logistics. This is a fantastic opportunity to join a high-performing, collaborative team and shape the future of operational excellence within a thriving retail business.

The successful candidate will be an experienced operator but must have the ability to think outside the box. New site openings, improvement of processes, automation knowledge and space utilisation are all highly desirable skill sets.

As Head of Operations, you will be responsible for overseeing and elevating all aspects of warehousing (3 sites) and operational performance, ensuring scalable processes, high service levels, and team engagement.

Your remit will include:

• Operational Leadership: Manage end-to-end warehousing and logistics operations including inventory, fulfilment, dispatch, and returns.
• Team Development: Lead, coach, and inspire a 280 strong operational team split over 3 shifts, building a culture of accountability, safety, and continuous improvement.
• Health & Safety Compliance: Ensure all operations align with regulatory standards and maintain a safe, compliant working environment.
• Budget & Cost Management: Own operational budgeting, with responsibility for cost optimisation and productivity initiatives.
• Cross-Functional Collaboration: Partner with internal teams such as supply chain, merchandising, procurement, and customer service to align ops with business goals.
• Systems & Technology: Drive adoption and optimisation of warehouse management systems and new tech to support scaling.

The Successful Head of Operations

Key requirements:

• Proven experience in a senior operations leadership role within warehousing or logistics - ideally in retail or e-commerce setting.
• Strong people leadership skills with a track record of building, developing, and engaging high-performing teams.
• Excellent understanding of operational KPIs, stock and inventory control, and WMS/tech systems.
• Experience driving process change, cost efficiencies, and service improvements in fast-moving environments.
• Strong communication and stakeholder management skills.

BBBH33183