Head of Operations

Bagnall Hopkins Recruitment Ltd; Halifax; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Head of Operations to drive operational success and lead a talented team in Halifax. This hybrid role offers a unique opportunity to shape the future of energy efficiency programs across Great Britain. The successful candidate will leverage their leadership skills and operational expertise to enhance service delivery, manage risks, and ensure compliance with governance standards. With a focus on collaboration and continuous improvement, you will play a pivotal role in achieving strategic goals and fostering a positive work environment. If you're ready to take the next step in your career and make a real impact, this position is for you.

Qualifications

• Proven track record in operations management and process optimisation.
• Strong people management experience with a focus on team performance.

Responsibilities

• Lead operational teams to ensure high-quality delivery and productivity.
• Manage key account relationships and drive continuous service improvement.

Skills

Leadership

Stakeholder Engagement

Operational Management

Project Management

Risk Management

Customer Service

Process Optimisation

Data Analysis

Education

Bachelor's Degree

Relevant Professional Qualification

Job description

Head of Operations

Halifax – hybrid

£competitive + benefits

The Head of Operations will possess excellent leadership capabilities, stakeholder engagement, and practical operational know-how. This is a fantastic opportunity for someone ready to take the next step in their career and grow within an organisation delivering impactful work across Great Britain.

What’s got you to where you are today will be enhanced with tailored support and training to help drive operational success and deliver consistently high-quality outcomes across a diverse range of nationwide energy efficiency programmes. This will require a deep understanding of customer needs, commissioning clients, and industry expectations, alongside expertise in retrofit, energy efficiency, and customer service. (training provided in the sector)

The ideal candidate will bring a proven track record in operations management, including process optimisation, efficiency improvements, and quality assurance. You’ll also be skilled at identifying potential risks and developing proactive strategies to keep operations smooth and effective.

You’ll have solid people management experience and know how to bring the best out of a team. A natural self-starter with strong interpersonal skills, you'll build great relationships and communicate clearly with stakeholders at all levels. Your leadership style will create a high-performing, positive environment. Beyond day-to-day operations, you’ll also help shape and deliver long-term plans that support the organisation’s broader goals. Awareness of market trends, policy shifts, and funding changes will enable you to anticipate future operational challenges with confidence.

You’ll use your skills in project management, leadership, business development, marketing, and account management to consistently hit goals and targets. Data will be your friend—you’ll define metrics, track trends, and turn insights into actions that support solid decision-making.

As a key member of the leadership team, you’ll be instrumental in delivering effective operations, optimising processes, and driving innovation—all backed by solid governance frameworks. You’ll champion continuous improvement, digital transformation, and customer-centred thinking.

You’ll also take the lead on managing customer satisfaction and contractor performance across multiple projects. This includes working with current and prospective clients, expanding service offerings, and embedding new programmes as they are launched—all while maintaining a focus on delivering quality outcomes on time and within budget.

Collaboration will be key—you’ll work closely with teams across Finance, Marketing, HR, IT, and Business Improvement to deliver shared goals. Problem-solving skills (and a decent sense of humour!) are a must.

Principal Responsibilities

Team

• Lead productivity improvements and ensure consistent, high-quality delivery across operational teams.
• Collaborate with the leadership team to support strategic growth and service diversification.
• Manage organisational change to ensure smooth transitions and minimal disruption.

Governance

• Develop and maintain effective management information to mitigate risks and ensure timely, high-quality delivery.
• Produce accurate management and client reports, ensuring contractual and KPI compliance.
• Promote a culture of continual improvement and quality across delivery functions.
• Maintain compliance with governance requirements including wellbeing and safeguarding.
• Ensure all processes are documented and optimised to support high-quality customer and internal journeys.

Strategic

• Contribute to long-term strategic development and planning to support sustainable growth and the organisation’s mission to reduce energy poverty and emissions.

Clients

• Maintain clear, respectful communication with clients and supply chain partners.
• Manage key account relationships and uphold the organisation’s strong reputation.
• Engage with clients and partners to grow the organisation’s reach and secure profitable, long-term income streams.

Work Delivery

• Oversee project delivery from planning to reporting, with a focus on risk, quality, and reputation management.
• Drive continuous service improvement and maintain tight financial controls.
• Deliver agreed budgets and provide accurate performance reporting, along with proactive improvement plans.
• Support wider business goals by contributing flexibly to operational needs.

General

• Always uphold company policies on customer service and equality.
• Work in line with ISO and other quality accreditations.
• Collaborate with colleagues across all departments to meet deadlines and business targets.

Budget/Resource Management

• Responsible for managing resource budgets of approximately £2.5m and additional budgets of £200k.
• Oversee the delivery of over £70m in contracted income.
• Lead a department of around 60 staff, with two direct reports

This vacancy is being advertised on behalf of Bagnall Hopkins Recruitment who is operating as an employment agency/business. Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

We will not submit your CV until you have been briefed on the position and we have your consent to do so.

Both Bagnall Hopkins and our clients promote a policy of equal opportunities.

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