Head of Operations

VISSPO; Nottingham; On-site; GBP 67,000 - 77,000; Full time

Job summary

Nottinghamshire Healthcare NHS Foundation Trust seeks a Head of Operations to lead Safe, Effective, Caring, Responsive and Well-Led Services within the Care Group. You will work with clinical and nursing leadership to drive performance, workforce transformation, and strong governance.

The role sits within the Triumvirate Leadership Model and reports to the Associate Director of Operations, with duties spanning people leadership, service delivery and financial management in a NHS setting.

Qualifications

• Significant experience in managing people, services and resources.
• Experience in leading and managing change processes, including workforce transformation, service improvement and cultural development.
• Experience in budgetary management, including financial planning, monitoring and reporting.
• Demonstrable skills and experience in the leadership cluster applied for.

Responsibilities

• Lead and manage operations within the Triumvirate Leadership Model for Safe, Effective, Caring, Responsive and Well-Led Services.
• Collaborate with senior clinical and nursing leadership to deliver integrated care across the Care Group.
• Drive workforce development, performance, financial stewardship and stakeholder relations to sustain high-quality services.

Skills

People management

Change management

Budget management

Leadership cluster

Education

Master's level or equivalent

Managerial qualification level 6 or above

Job description

About Us

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.

Staff benefits

• Provision of an agreed portfolio of Services within the Care Group on a day-to-day basis, providing visible, dynamic, and transformative leadership across the Care Unit.
• Operational leadership, ensuring patients have access to a seamless, coherent, and joined-up Care Offer, which is delivered through Safe, Effective, Caring, Responsive and Well-Led Services.
• Work in line with the Trust's Performance & Accountability Framework which includes accountability for Governance, Operational Delivery, Performance, Financial Decision Making and Transformation.

Job Description

Head of Operations will operate within the Triumvirate Leadership Model, working together with the Head of Patient Safety, Quality & Experience and wider Clinical Leadership to facilitate Safe, Effective, Caring, Responsive and Well-Led Services delivered within the Care Group. The Head of Operations will be accountable to the Associate Director of Operations and will work closely with the Associate Director of Nursing, Allied Health Professionals & Quality, Clinical Directors and Professional Lead for Psychology.

Job responsibilities

The Head of Operations will operate within the Triumvirate Leadership Model, working together with the Head of Patient Safety, Quality & Experience and wider Clinical Leadership to facilitate Safe, Effective, Caring, Responsive and Well-Led Services delivered within the Care Group. The Head of Operations will be accountable to the Associate Director of Operations and will work closely with the Associate Director of Nursing, Allied Health Professionals & Quality, Clinical Directors and Professional Lead for Psychology.

The successful candidate will be a highly competent individual, with experience in the leadership of people, operational delivery, workforce, performance, financial management and building positive relationships internally and externally. This experience should be at service and/or team level or above in the NHS, Social Care, Local Government and/or more broadly across the Government, Private, Voluntary, Community or Social Enterprise Sector. Please see the person specification for the full details relating to the role.

You must be able to demonstrate the relevant skills and experience as part of the application and interview process.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £20.00 (standard) or £41.00 (enhanced), this cost will be deducted from your salary over the first 2 months of employment.

You are encouraged to enrol for the DBS Update Service. An annual fee of £15 per year applies.

Person Specification

Qualifications

• Masters Level or equivalent experience in public or private sector
• Managerial qualification level 6 or above (e.g. degree) or equivalent experience

Experience

• Significant experience in managing people, services and resources
• Experienced in leading and managing change processes, including workforce transformation, service improvement and cultural development
• Experienced in budgetary management, including financial planning, monitoring and reporting
• Demonstrable skills and experience in the leadership cluster applied for

Essential

• Significant experience in managing people, services and resources
• Experienced in leading and managing change processes, including workforce transformation, service improvement and cultural development
• Experienced in budgetary management, including financial planning, monitoring and reporting
• Demonstrable skills and experience in the leadership cluster applied for

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name: Nottinghamshire Healthcare NHS Foundation Trust

Address: Highbury Hospital, Highbury Road, Nottingham, NG6 9DR, United Kingdom

Employer's website: https://www.nottinghamshirehealthcare.nhs.uk/ (Opens in a new tab)

Details

Date posted: 28 October 2026

Pay scheme: Agenda for change

Band: Band 8b

Salary: £66,582 to £77,368 a year

Per annum (pro rata for part time)

Contract: Permanent

Working pattern: Full-time

Reference number: 186-968-26-MH

Job locations: Highbury Hospital, Highbury Road, Nottingham, NG6 9DR, United Kingdom

Job title: Head of Operations

Leadership Clusters

• Adult Mental Health Urgent Care and Community - Urgent Care Leadership Cluster