Head of Operations

50 Sport; London; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A leading creative and social media agency is seeking a Head of Operations to oversee Finance, HR, Resourcing, Facilities, IT, and Office support. The ideal candidate will have a strong operations background, experience in international expansion, and a proactive approach to managing teams and optimising processes. This role offers a dynamic work environment with hybrid working options and various employee benefits.

Benefits

23 days holiday (+ additional 1 day for each year of service capped at 5)

Quarterly Bonus

1 x paid Wellness Day off (after probation)

Your birthday off

Agency Christmas close down

1 x paid volunteering day per year (after probation)

Paid 4-week sabbatical after 5 years’ service

Private health insurance (after probation)

Training and development budget

Onsite gym

Qualifications

• Solid experience in an Operations or Central Functions role, ideally in an agency environment.
• Strong background in understanding agency finance and resource.
• Proven experience in change optimisation and successful roll out.

Responsibilities

• Oversee the organisation of teams and the set up of new international markets.
• Lead AI implementation across the agency and ensure best in class efficiencies.
• Manage all external suppliers for the agency and negotiate contracts.

Skills

Operations Management

Leadership

Communication

Teamwork

Time Management

Education

Experience in an Operations or Central Functions role

Job description

50 Sport is a multi-award winning creative and social media agency in sponsorship and sport.

Our mission is to be the ultimate partner for rights holders and brands to win. We look to do

that by building emotional connections through storytelling for a number of clients in

sponsorship and sport. Our partner roster includes FIFA (incl. FIFA Women’s World Cup

2023 Australia and New Zealand), Ferrari Formula One Team, DHL Express, England

Football, The Football Association, NBA, Shell, Qatar Airways, EPCR (Investec Champions

Cup and Challenge Cup), and The British & Irish Lions to name a few.

About the Role:

We are looking for a Head of Operations who will work closely with the Co-Founders and Senior Management Team to ensure smooth running of all central functions of the agency.

The Head of Operations will oversee Finance, HR, Resourcing, Facilities, IT and Office

support. The responsibilities will include formulating business strategy that contributes to the agency growth, managing people and operations to optimise the employee experience and maximising efficiencies across everything we do in the business.

Following a new client introduction, the ideal candidate will have experience expanding internationally, recruiting talent across Europe. Experience and knowledge incorporating AI into agency operations also preferred.

We anticipate the role being hands on and reactive to change, the Head of Operations needs to be multifaceted in their skill set and approach. No problem is too big or too small.

Key Responsibilities:

Operations:

• Oversee the organisation of teams and the set up of new international markets
• Lead AI implementation across the agency and ensure best in class efficiencies and processes
• Manage all external suppliers for the agency and negotiate contracts in advance

Finance:

• Oversee the finance team and manage their business comms
• Commercial support, strategic analysis and decision support to the Co-founders, CFO and the rest of the Senior Management Team

HR:

• Oversee external HR consultants and Talent Manager within the agency
• Act as senior HR voice for any issues that need raising with leaders

Resourcing:

• Line manager to Resource Manager who is responsible for agency resourcing
• Governance and direction for all resourcing and linking with finance
• Resource support for holiday cover
• Senior contact with Paprika (finance and resource tool)

Facilities and IT:

• Line manager to the Operations and IT Manager
• Governance and optimisation

Process and Logistics:

• Key responsibilities for working with all department leads to ensure smooth running across the agency and support where there may be operational challenges
• Suggestions on optimisation and ways of working to enhance overall agency operations

About You:

• You will embody our 50 Sport behaviours; teamwork, supportiveness andambitious.
• Solid experience in an Operations or Central Functions role, ideally in an agency environment
• Strong background in understanding agency finance and resource
• Proven experience in change optimisation and successful roll out
• Strong leader with proven line management skills
• Is a team player and confident working with senior management
• Has a proactive, positive, can-do approach, willing to get stuck in with any task and able to direct and motivate the team around them.
• Communicate effectively in verbal or written form, professionally and in a transparent manner
• You are flexible, demonstrate strong time management skills, an ability to work under pressure, meeting the deadlines and accommodating last minute requests.
• Self-sufficient, highly organised and able to work independently in fast paced social media environment
• Excellent communications skills
• An interest in sports and social media (and in emerging technologies)
• Hybrid working with flexible working hours (3 Days in our offices required per week)
• 23 days holiday (+ additional 1 day for each year of service capped at 5)
• Quarterly Bonus (payable against meeting or exceeding objectives)
• 1 x paid Wellness Day off (after probation)
• Your birthday off
• Agency Christmas close down
• 1 x paid volunteering day per year (after probation)
• Paid 4-week sabbatical after 5 years’ service
• Employee Assistance Programme
• Private health insurance (after probation)
• Training and development budget
• Enhanced family leave policies
• Referral awards (after probation)
• Onsite gym
• Regular company socials

We recognise the importance and power of diversity within our business and, as such, we ensure that our people processes are fair, transparent and promote equality of opportunity for all candidates. We do not discriminate based upon the grounds of gender, gender identity or expression, pregnancy, marital status, age, race, colour, ethnic background, nationality, disability, sexual orientation, religion, religious or similar belief. Every individual will be treated with respect. We are committed to providing reasonable accommodations for candidates in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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