Head of Operations

TipTopJob; London; On-site; GBP 70,000 - 80,000; Full time

Job summary

A leading premium fitness studio is seeking a Head of Operations in London. This key role involves driving operational excellence, ensuring the highest standards of service delivery, and managing a motivated team. The ideal candidate will have previous senior management experience in hospitality or fitness, with a strong focus on guest satisfaction and operational strategy.

Qualifications

• Requires previous senior management experience.
• Strong ability to work in fast-paced environments.
• Commercial awareness and strategic focus.

Responsibilities

• Drive operational principles and maintain premium standards.
• Collaborate with senior team on budget management.
• Automate and streamline studio operations.

Skills

Management experience in Hotels, Hospitality or Fitness

Ability to adapt to different personalities

Conflict resolution skills

Cooperative teamwork skills

Strong communication skills

Strategic thinking

Proactive mindset

Job description

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Head of Operations : Leisure + Fitness

Salary A GBP 70,000 : A GBP 80,000+

Location London

I have a great opportunity with a premium fitness studio looking for a Studio Operations Manager to drive the studios operations and guest experience. You are in the studios every day; and you are ensuring the team are upholding the highest standards managing both your team and third:party vendors to deliver on these standards. You set and maintain the premium standards on studio equipment, customer service, cleaning, and maintenance.

Role

• Drive the studios operational principles as laid out in the operations manual, support in creating any additional content like updating studio handbooks.
• Responsible for working within the budget ensuring all studios, and all equipment, are safe, legally compliant and that all certification is kept up to date.
• Work to automate, streamline, and standardise all studio operations (where possible), so we can operate at economies of scale with all supplies and have an ease of operations.
• Develop and execute an operational strategy to attract, engage, and retain guests.
• Have commercial awareness and strategic focus.
• Collaborate with the senior team to establish and manage the departmental budget.
• Develop, train and motivate team.
• Conduct regular surveys and collect feedback from guests to gauge satisfaction levels and identify areas for improvement.
• Work closely with the senior team to develop targeted customer communications, including newsletters, emails, and social media campaigns.
• Coordinate and oversee the contact database, ensuring accurate and up:to:date records are kept.
• Respond and react to in the moment studio emergencies, looping in all key stakeholders.
• Responsible for ensuring that all Ops systems are kept up to date.
  
  

Skills

• Previous Senior Management experience IN Hotels, Hospitality or Fitness
• Ability to adapt to different personalities and create meaningful relationships with guests and internal teams.
• Ability to empathise with members and resolve conflicts in a professional and tactful manner.
• Ability to work cooperatively with other staff and members.
• You are a clear and straight communicator (both oral and written) with the ability to work in fast:paced environment.
• Proven track record of having managed a thriving team and third:party suppliers.
• Demonstrate quick, strategic, and creative thinking.
• proactive, autonomous mindset, curious to be continuously identifying new opportunities.
  
  

If you fit the requirements and want , Apply and a cover letter to

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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