Head of Operations

Urban Jungle Services Ltd.; London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Urban Jungle is seeking a Head of Operations in London to lead and grow its operations team. This role involves strategic planning, team management, and ensuring operational efficiency to enhance customer experiences as the company scales. Candidates should possess substantial experience in operations, leadership qualities, and a passion for impacting the insurance industry positively.

Benefits

Bonus and share options

Rapid career progression opportunities

Well-being support including therapy and yoga

Enhanced parental leave options

Access to training and senior mentorship

Qualifications

• 6+ years of professional experience in operations.
• Direct experience in a consumer-facing business.
• Experience leading and developing customer service/support teams.

Responsibilities

• Lead the Operations function and collaborate on strategy.
• Develop the Operations team and refine talent models.
• Ensure operational priorities align with business goals.

Skills

Leadership

Communication

Team Management

Strategy Development

Customer Service

Job description

At Urban Jungle, we’re making insurance fair - to people, planet and wallets. We're one of the fastest-growing businesses in the UK, working to fix one of the biggest industries in the world.

We put customers at the heart of everything we do, using data and technology to make insurance simple, flexible, and affordable.

We care about our impact on the planet, becoming a B Corp in 2022 and offsetting our carbon emissions every year.

So far, we’ve helped 300,000 customers get better insurance and become one of the top-rated home insurance providers in the UK.

We placed 1st in Tempo's 2024 award for best startup to work for, and are in the top 10 of Deloitte’s Fast 50. We’ve raised over £43m in funding to date to help us with our mission.

We’re looking for people to join our team of kind, talented people on a mission to change the insurance industry for good.

About the role

We are looking for a Head of Operations that will play a key role in leading our Operations function.

We want you to help us build and grow the most effective Operations team in Insurance. You’ll be managing the leads of the 13 strong team that’s already in place, helping them to maintain our efficiency and customer experience as we scale rapidly, and taking on new operational responsibilities as we grow the business.

Here’s what you’ll get up to:

• Take a key leadership role in the Operations function for the business.
• Contribute to the strategy behind running, scaling and structuring our team, and then execute on this plan strongly.
• Develop the team and establish and refine our talent model for what is one of the largest teams in the business.
• Ensure that operational priorities are reflected across the business, and contribute to the Operational side of key business priorities.
• Drive real change in a sector that matters, and make a positive impact on our 300,000+ customers.

You've read this far! Here's what we need from you:

• 6+ years of relevant professional experience, including direct experience in operations at a consumer-facing business.
• Experience developing, managing & hiring teams.
• Experience in setting the strategy for a function, working with senior leaders.
• A confident communicator who can hold their own in discussions with other leaders in the business.
• You’re ambitious, and eager to progress quickly to grow alongside the company.
• You apply yourself to everything you do, recognising the difference that makes to the business.
• You treat everyone with integrity, respect and kindness - whether it’s your colleagues, our customers, or our partners.
• Experience leading and developing customer service/support teams.
• You’ll be a champion of our values, and encourage others to be the same.

These requirements are a guide as to what we’re looking for, but if you don’t have all of the skills listed above, that’s okay! Please don’t let that hold you back from applying if the role excites you.

About our offer

We’re taking an office-centric approach to work (with lots of flexibility built-in) and the team is based in Oval, London.

In addition to our positive, open working environment, you can expect the following benefits of working at Urban Jungle:

• A starting salary of between £65,000 - £90,000* + bonus, and share options that can increase alongside performance and growth.
• Rapid Progression. We’ll give you the opportunity to experience loads, and develop rapidly. You’ll get tons of responsibility from day one, and all the feedback, coaching and support you need to fuel your career growth.
• Real Impact. You’ll work on big, interesting problems that will challenge you, and do so in a way that has a positive impact on people’s lives, the planet and our community.
• A Clear Plan. We’ll give you the clarity on what we want to achieve, with the freedom and autonomy for you to decide how we get there.
• The Best People. You’ll be surrounded by teammates who are exceptional at what they do, whilst being kind, honest people who champion our values.
• A dedicated development budget, access to a senior mentor, and training on whatever you need to do your job well.
• Well-being support. We’re committed to supporting both physical and mental well-being through access to therapy, weekly onsite yoga, and subsidised sports clubs.
• Enhanced parental leave, and support for parents returning to work.
• All. The. Fun. We regularly organise awesome socials and have some vibrant team communities such as book club and foodies.

*If our advertised salary doesn’t suit your current expectations, just let us know.

About our commitment

Urban Jungle is an equal opportunity employer and fairness and respect are at the heart of who we are and how we work. We do not discriminate based on race, age, ethnicity, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity or disability. We know that in order to build a truly successful business, we need a team of diverse individuals who can offer a variety of skills, experiences and perspectives.