Head of Operations

Arlington Resource Management; Greater London; On-site; GBP 90,000 - 120,000; Full time

Job summary

ARML in London seeks a Head of Operations / Operations Manager to steer a fast-growing premium D2C brand. You will lead operations, logistics and supply chain, ensuring smooth order fulfilment and inventory management while scaling workflows for a Shopify-powered platform.

The role demands analytical, systems-driven leadership with hands-on experience in international logistics, customs compliance and data-driven decision making to support retail partnerships and margin optimisation.

Qualifications

• Experience leading operations in a fast-paced e-commerce environment.
• Strong understanding of logistics, supply chain and workflow optimisation.
• D2C(e-commerce) background, with UK retail exposure.

Responsibilities

• Oversee relationships with international 3PL partners, ensuring quality order fulfilment and inventory management
• Manage customs, clearance and compliance issues, liaising with suppliers, shipping and freight forwarding operators in the Far East
• Constant development of workflow and operating procedures, implementing a transition to the Shopify web platform
• Oversee the relationship between customer support, supply chain and retail partners to ensure operations meets the company's commercial objectives
• Provide margin analysis and management information using advanced spreadsheets and business intelligence tools to aid decision-making

Skills

Operations management

Logistics

Supply chain

Workflow optimization

Shopify

Data analysis

Cross-functional collaboration

Tools

Shopify

Excel

BI tools

Job description

Head of Operations / Operations Manager - this premium consumer goods technology brand has grown to the stage where it is looking to recruit a full time Head of Operations / Operations Manager - a key role in the next stage of its continuing growth.

You should be experienced in Operations, Logistics, Supply Chain and Workflow and be looking for a new and exciting opportunity.

Ideally you will have a strategic D2C background together with experience supplying consumer goods to the UK retail sector.

This Head of Operations / Operations Manager role will include:

• Oversee relationships with international 3PL partners, ensuring quality order fulfilment and inventory management
• Manage customs, clearance and compliance issues, liaising with suppliers, shipping and freight forwarding operators in the Far East
• Constant development of workflow and operating procedures, implementing a transition to the Shopify web platform
• Oversee the relationship between customer support, supply chain and retail partners to ensure operations meets the company's commercial objectives
• Provide margin analysis and management information using advanced spreadsheets and business intelligence tools to aid decision-making

You will be an analytical and systems-driven Operations professional from a fast-paced D2C Ecommerce background, seeking an exciting high profile extremely rewarding role in a small fast-growing business.