Head of Operations

NHS; Bracknell; On-site; GBP 65,000 - 72,000; Full time

Job summary

EBPC is a trusted provider delivering 24/7 NHS services. This senior leadership role oversees daily operations, budget adherence, and strategic transformation across services, driving digital innovation and effective service design.

The post requires a track record in leading large teams, managing budgets, and delivering business development initiatives within the NHS ecosystem.

Qualifications

• Experience mobilising new services.
• Experience preparing and presenting business cases.
• Urgent/Primary care senior level experience.
• Experience with digital, IT or BI projects.
• Experience collaborating with NHS bodies and ICS.

Responsibilities

• Provide leadership to staff and lead delivery of the EBPC strategy.
• Develop and oversee projects, ensuring they are resourced and within budget.
• Act as Deputy Accountable Emergency Officer (AEO) and participate in the operational on-call rota.
• Seek and support business development and tendering activities.
• Ensure performance, compliance, and productivity reporting to the executive team.
• Lead contract reviews with commissioners and suppliers; take corrective action as needed.
• Maintain close operational and clinical team relationships.
• Develop links with external partners (e.g. GP practices, PCNs, 111, commissioners).
• Identify and act on opportunities for cost savings and service improvement.
• Flex operational models to maintain safety and budget compliance.
• Support SOP and policy development across services.

Skills

Mobilising new services

Team leadership

Budget management

Tendering experience

Digital/IT/BI experience

NHS collaboration

Education

Degree in Management or equivalent experience

NVQ in Management or Business

Tools

MS Office

Job description

This leadership role is keyto delivering high-performing, cost-effective operational services. As a seniorleader, you will:

Overseedaily operations and personnel across all services

Leaddelivery of organisational strategy and transformation initiatives.

Representin digital innovation, service design and system implementation.

Youwill empower teams, support new business, and uphold professional standardsthrough effective decision-making and problem-solving

Main duties of the job

Provideleadership to staff and lead delivery of the EBPC strategy

Developand oversee projects, ensuring they are resourced and within budget

Actas Deputy Accountable Emergency Officer (AEO) and participate in theoperational on-call rota

Seekand support business development and tendering activities

Ensureperformance, compliance, and productivity reporting to the executive team

Operations Management

Leadcontract reviews with commissioners and suppliers; take corrective action asneeded

Maintainclose operational and clinical team relationships

Developlinks with external partners (e.g. GP practices, PCNs, 111, commissioners)

Identifyand act on opportunities for cost savings and service improvement

Flexoperational models to maintain safety and budget compliance

SupportSOP and policy development across services

About us

EBPC is a well-respected enabler of high-qualityNHS services. Established 29 years ago as an out of hours GP service, we havenow grown significantly and deliver a full range of services, 24/7, to support111, Primary Care Networks, Integrated Care Systems, Acute and Community NHSTrusts.

Weare incredibly excited to now be embarking on the next stage of our developmentas we move into an ever-expanding digital space, running alongside our corebusiness.

Job responsibilities

Provideleadership to staff and lead delivery of the EBPC strategy

Developand oversee projects, ensuring they are resourced and within budget

Actas Deputy Accountable Emergency Officer (AEO) and participate in theoperational on-call rota

Seekand support business development and tendering activities

Ensureperformance, compliance, and productivity reporting to the executive team

Leadcontract reviews with commissioners and suppliers; take corrective action asneeded

Maintainclose operational and clinical team relationships

Developlinks with external partners (e.g. GP practices, PCNs, 111, commissioners)

Identifyand act on opportunities for cost savings and service improvement

Flexoperational models to maintain safety and budget compliance

SupportSOP and policy development across services

OtherRequirements:

Ability to work in a fasted paced environment withpriorities changing frequently.

Value diversity in the workplace.

Positively represent the Operations team and EBPCat all times.

High standards must be maintained in all dealingswith managers, doctors, nurses, staff and non EBPC personnel to ensure that aprofessional image of EBPC is preserved at all times.

You are required to adopt a flexible approach.

You are required to deal with any real or potentialsafety hazards.

You are required to maintain a mutually supportiveworking relationship with all EBPC staff.

EBPC maintains a no smoking policy on premises andgrounds.

Main Conditions of Service

Confidentiality:

In the course of seeking treatment, patientsentrust us with, or allow us to gather, sensitive information in relation totheir health and other matters. They do so in confidence and have the right toexpect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in thisjob description, the post-holder may have access to confidential informationrelating to patients and their carers, practice staff and other healthcareworkers. They may also have access to information relating to the practice as abusiness organisation. All such information from any source is to beregarded as strictly confidential.

Information relating to patients, carers,colleagues, other healthcare workers or the business of the practice may onlybe divulged to authorised persons in accordance with the practice policies andprocedures relating to confidentiality and the protection of personal andsensitive data.

Health & safety:

The post-holder will assist in promoting andmaintaining their own and others health, safety and security as defined in thepractice Health & Safety Policy, the practice Health & Safety manual,and the practice Infection Control policy and published procedures. This willinclude:

Using personal security systems within theworkplace according to practice guidelines

Identifying the risks involved in work activitiesand undertaking such activities in a way that manages those risks.

Making effective use of training to updateknowledge and skills.

Using appropriate infection control procedures,maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazardsand infection hazards immediately when recognised

Keeping own work areas and general / patientareas generally clean, assisting in the maintenance of general standards ofcleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training(minimum annually)

Equality and diversity:

The post-holder will support the equality,diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance ofpeoples rights, interpreting them in a way that is consistent with practiceprocedures and policies, and current legislation.

Respecting the privacy, dignity, needs andbeliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and ofthe individual, is non-judgmental and respects their circumstances, feelingspriorities and rights.

The post-holder will participate in any trainingprogramme implemented by the practice as part of this employment, such trainingto include:

Participation in an annual individual performancereview, including taking responsibility for maintaining a record of ownpersonal and/or professional development.

Taking responsibility for own development,learning and performance and demonstrating skills and activities to others whoare undertaking similar work.

Quality:

The post-holder will strive to maintain qualitywithin the practice, and will:

Alert other team members to issues of quality andrisk.

Assess own performance and take accountabilityfor own actions, either directly or under supervision

Contribute to the effectiveness of the team byreflecting on own and team activities and making suggestions on ways to improveand enhance the teams performance.

Work effectively with individuals in otheragencies to meet patients needs.

Effectively manage own time, workload andresources

Communication:

The post-holder shouldrecognize the importance of effective communication within the team and willstrive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methodsof communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how thepolicies, standards and guidelines will affect own work.

Participate in audit where appropriate.

General Data Protection Regulation (GDPR)

Allmembers of staff are bound by the requirements of the General Data ProtectionRegulation 2018 and any breaches of the Act or of the confidential nature ofthe work of this post could lead to dismissal.

Person Specification

Experience

• Experience of mobilising new services
• Working knowledge of Microsoft Office - Word, Excel, Access, Publisher
• Able to work on own initiative and part of a team
• Experience of business case preparation, presentation, and implementation.
• Urgent/Primary care experience at a senior level
• Experience of working with in/with digital, IT or BI
• Experience influencing or working alongside NHS Digital, NHS England, or equivalent national bodies
• Experience working with Integrated Care Systems (ICS) or in a system leadership role

Personal Skills

• Good communicator listener, clear, concise, coherent, patient
• Good presentation and accuracy of work
• Ability to work to deadlines
• Time Management skills in order to prioritise and meet conflicting deadlines
• Ability to coach others and lead large teams
• Calm, especially under pressure
• Problem solver, able to develop solutions and implement

Qualifications

• Degree level management qualification (or studying for) or equivalent experience
• NVQ or similar qualification in Management or Business
• Willingness to undertake training and learning programmes and apply these within the workplace.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£65,000 to £72,000 a yearDepending on Experience