Operations Manager - Workforce

Taurus Healthcare Ltd.; Hereford; On-site; GBP 35,000 - 39,000; Full time

Benefits offered by this job

NHS pension

33–38 days annual leave (depending on

Vivup benefits

Discounts

Job summary

Taurus Healthcare seeks an experienced Operations Manager (Workforce) to lead workforce planning, recruitment, onboarding and training compliance across Clinical Services in Herefordshire. You will oversee staffing across 24/7 operations, coordinating with HR, finance and service teams to ensure safe, effective patient care.

Development of workforce initiatives, reporting, and on-call rota participation are key elements of the role.

Qualifications

• Experience of workforce planning, recruitment or operational management.
• Strong leadership and people management skills.
• Excellent organisational and communication abilities.

Responsibilities

• Lead workforce planning and coordination across Clinical Services.
• Manage recruitment activity and support candidates through the process.
• Coordinate onboarding, induction, probation reviews and workforce documentation.
• Maintain oversight of mandatory training and payroll processes.
• Produce workforce reports and performance statistics.

Skills

Workforce planning

Recruitment

Staff onboarding

Training compliance

Staffing coordination

Stakeholder management

Data reporting

EMIS web

Tools

EMIS web

Job description

Location: Office Based Monday to Friday - Nelson House, Hereford, HR4 0DG

Closing Date: 21st September 2026

Interview Date: 29th September 2026

Are you ready to lead Workforce Planning across innovative Clinical Services?

We're looking for an experienced and motivated Operations Manager (Workforce) to join our Clinical Services management team.

This is an exciting opportunity to play a key role in ensuring our urgent, routine and preventative care services have the right workforce in place to deliver safe, effective care across Herefordshire. Working closely with operational leaders, clinicians, HR and finance colleagues, you will oversee workforce planning, recruitment, onboarding, training compliance and staffing coordination across multiple services operating 24 hours a day, 7 days a week.

You will be a confident manager with excellent organisational and communication skills, able to manage competing priorities while building strong relationships with staff and stakeholders.

This role offers the opportunity to influence workforce strategy, support service development and make a significant contribution to the delivery of high quality patient care across our organisation.

Due to current licence limitations, visa sponsorship is not available for this position. Applicants must already hold the right to work in the UK.

We encourage early applications as we reserve the right to close this vacancy early if we receive sufficient applications.

Main duties of the job

• Leading workforce planning and coordination across Clinical Services
• Managing recruitment activity and supporting candidates throughout the recruitment process
• Working closely with HR to support onboarding, inductions and payroll processes
• Monitoring workforce capacity and escalating staffing risks where required
• Maintaining oversight of mandatory training, appraisal and probation compliance
• Supporting service developments and implementation of new workforce initiatives
• Providing operational leadership and support to service teams
• Producing workforce reports and performance information
• Supporting internal and external communications, including stakeholder engagement and social media activity
• Participating in the operational on-call rota for weekends and bank holidays

What we're looking for

• Strong leadership and people management skills
• Excellent organisational and problem-solving abilities
• Experience of workforce planning, recruitment or operational management
• Confident communicator with strong stakeholder relationship skills
• Ability to analyse information and produce meaningful reports
• Commitment to improving services and supporting high-quality patient care
• Flexible and adaptable approach to working in a fast-paced environment

About us

Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 210,000 patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible.

At Taurus Healthcare we strive to create a diverse, inclusive workplace, and welcome applications from candidates from all backgrounds including those from Military Veterans and family members of serving personnel.

Taurus Healthcare offer many employee benefits, such as:

• Access to a generous NHS pension scheme with 23.78% employer contribution.
• 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff).
• Access to an extensive Employee Benefits Programme (Vivup) offering:
• 24/7 access to counselling services
• Salary sacrifice scheme for cars and bikes
• Access to a wide range of discounts from national retailers
• Access to the Blue Light extensive discount scheme.

Job responsibilities

Job Purpose

The Operations Manager Workforce is responsible for providing operational oversight of workforce planning,recruitment, onboarding, training compliance, workforce administration and safestaffing across Clinical Services.

This role works closely with Operational Managers,Service Coordinators, HR, Finance and communications colleagues to ensure administrative and clinical staff are effectively recruited, inducted,supported, trained and deployed to meet service needs across 24/7 services.

The role provides oversight of workforce gaps, supports the coordination of rotas and staffing solutions, maintains compliance with mandatory requirements, and contributes to the continuous improvement of workforce systems and practices.

KeyResponsibilities

• Escalate workforce gaps through the daily meeting(huddle).
• Provide direction to Service Coordinators to support safe staffing levels, and upscale unresolved workforce, operational oremerging risk issues to Senior Service Managers, or Associate Directors intheir absence.
• Develop effective relationships with Clinical Services teams, GP Practices, HR, Finance and other key stakeholders.
• Coordinate workforce administration and respond to workforce support requests, producing reports and workforce data as required.
• Lead recruitment activity for Clinical Services vacancies, ensuring processes are timely, compliant and provide a positive candidate experience.
• Coordinate onboarding, induction, probation reviews and workforce documentation for new starters.
• Maintain oversight of mandatory training, appraisal compliance and workforce records, escalating issues where appropriate.
• Support governance and assurance processes through accurate record keeping, reporting and compliance monitoring.
• Work collaboratively with communications colleagues to manage social media feedback and support workforce-related communications.
• Identify workforce and operational issues, supporting resolution and escalating concerns in line with agreed procedures.
• Contribute to the review and improvement of workforce systems, processes and service delivery.
• Produce workforce data, activity reports and performance statistics for managers, commissioners and internal governance requirements.
• Identify and notify service areas of potential problems and escalations to the Senior Service Managers if they are unable to resolve through the Service Coordinators or if agreed protocols have not resolved the issue.

Leadershipand Management

• This role supports the day to day running of operations with the wider Operational Manager team including: -
• Support operational process and key functions with an in-depth understanding of the relationship between all aspects and interoperability of services.
• Contributing to a robust audit schedule to support operational processes, reporting into operational, clinical and performance governance forums as relevant but with specific oversight of Clinician Note Audits and their results to ensure the quality and safety of the clinical workforce.
• Ensure teams working in service areas are supported operationally and professionally where appropriate, providing a focal point for the workforce with queries relating to workforce management.
• Provide leadership and prioritise workflow and operating systems for the operational administrative team. Ensure systems are in place to record and report on patient and other data, ensuring good information governance and patient confidentiality.
• Provide reports monthly and bi-annually inline with clinical governance reporting, quality and safety management and culture, and data analysis of area of responsibility.
• To support the project management, planning, roll out and delivery of new services and service specific developments incorporating resource identification for workforce planning.
• To ensure that highly effective communication is maintained across teams
• Have greater responsibility for workforce coordination whilst ensuring there is an overview and understanding of all services enabling the Operational Management Team to support one another to deliver 24/7 services.
• Represent the Associate Director of Clinical Services for reporting to Commissioners, Primary Care Networks and Practice partners where appropriate
• The Operational Managers will be supported by the Service Coordinators who will be the first point of contact for escalation for all services.
• Work with senior clinicians to ensure that a high standard of care is provided by all services
• To elevate clinical risks / incidents to the Director on Call

Personal Development

• To attend mandatory training and firelectures regular and assist with fire
• policy/evacuation procedure when necessary.
• To keep up to date with and attend training on revisions to information systems
• or changes in protocols for the inputting of data in the light of Local and national initiatives. To adhere at all times.
• To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as identified

People

• To provide operational support to teams delivering clinical services.
• To provide operational support to clinical leads.
• To ensure all staff that are managed by the Operations Manager are compliant with mandatory training requirements
• Develop training plans for members of staffyou manage through 1:1s and appraisals
• To ensure that staff working irregular hours/shifts are supported and feel part of the team.
• To make sure that any health and safety provisions in relation to staff are adhered to.
• To make sure staff have the induction, training, equipment, support and supervision (non clinical) necessary to do their job.
• Work with Operations Management team and Associate Director of Clinical Services to collate training plans into annual service training plan
• To attend relevant training in relation to managing others (e.g. Attendance at Work Policy etc.) and ensure all HR procedures in relation to staff managed are carried out.
• Where performance, conduct, ill health or other HR issues arise with a member of staff, to liaise with HR to ensure appropriate action is taken.

Clinical Governance and Quality Assurance

• To realise the importance of confidentiality when dealing with patients and staff, particularly when giving or receiving information over the telephone in accordance with the Data Protection Act.
• Maintain the high standards of the service by contributing towards individual, team and service objectives and acting at all times in the best interest of patients.
• To accurately collect, collate and input data to Information Systems as required by procedures to ensure that patient database records are up to date and accurate.
• To participate in Individual Performance Review and Personal Development plans on an annual basis and to undertake training and development as
• identified within these discussions and as indicated by the requirements of the post.

Quality, safety and service performance

• Support a culture of positive improvement and learning from incidents, promoting innovation and collaboration within teams.
• Report, manage and investigate operational incidents (within the confines of outlined responsibilities) determining lessons learnt.
• Support investigation into complaints and dissemination of any learning or required improvement
• Ensure patient feedback mechanisms are effectively utilized and reported across services and that patient/carer/public feedback is shared with team members and is used to direct service improvement.
• Work with operational and business intelligence team to collate data and
• Contribute to the development of internal procedures that are focused on patient care, quality and safety
• Utilise quality improvement techniques to support a quality improvement culture that is grounded in continuous improvement and best practice

Finance

• Responsibility for specific service area of workforce and to work with the operational management team to help ensure service rotas are delivered within a budget (as delegated by the Associate Director of Clinical Services)

Information Governance

• Taurus Healthcare requires its staff to comply with Information Governance related standards and policies at all times when dealing with confidential information, which includes any information relating to the business of the company and its service users and employees.
• All Taurus Healthcare staff are bound by a duty of confidentiality and must conduct their duties in line with the NHS Confidentiality Code of Practice, Data Protection Act and Freedom of information Act.
• Post-holders must maintain high standards of quality in corporate and clinical record keeping ensuring information is always recorded accurately and kept up to date. The post holder must only access information, whether paper, electronic or other media, which is authorised to them as part of their duties.

Person Specification

Skills

• verbal (face to face and by telephone), and written (traditional and electronic)
• Good organisational skills
• to prioritise a busy workload and delegate appropriately and to manage
• Strong interpersonal skills with colleagues, staff, managers and other key stake-holders.
• Ability to multi task
• Able to use initiative to resolve problems.
• An effective and supportive manager of others
• Experience of using EMIS web
• Able to accurately record and report on data
• Team work and co-operation to achieve optimal results

Other job requirements

• Compliance with legal and health care regulations and employment law
• Leading and Supervising. Takes accountability and exercises leadership, initiates action, gives direction and takes responsibility.
• The role requires regular travel between multiple sites across Herefordshire. Applicants must be able to independently meet the travel requirements of the post.

Personal Qualities and Attributes

• Influencing. Gains clear agreement and commitment from others by persuading, convincing and negotiating
• Planning and organising plans ahead and works in a systematic and organised way.

Experience

• Previous experience in a healthcare environment and working with health care professionals
• Experience of managing or supervising staff
• Experience of working with confidential data in line with legislation and good distribution practice.
• Experience of project planning and implementation
• Experience of writing reports
• Experience of working in an environment that operates as GDP compliant
• Quality improvement experience

Qualifications

• Educated to A level (or equivalent experience)
• Management or supervisory qualification
• Quality improvement trained e.g. QSIR

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£34,522.03 to £39,010.35 a year£34,552.03 - £39,010.35 FTE (37.5 hrs per week)