Regional Manager

Forward Trust; Wales; Remote; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Training and development opportunities

Simply Health Cashback Scheme

Season Ticket Loan Scheme

Cycle to work scheme

Death in Service Payment

Critical Illness Insurance

Job summary

The Forward Trust is seeking a Regional Manager to provide strategic leadership and operational oversight across the region, ensuring high-quality services in community and custodial settings. You will work with the Head of Services to deliver contractual obligations, clinical governance, and positive outcomes for those supported.

You will lead regional teams, oversee performance reporting, and drive opportunities for development and improvement while maintaining compliance with regulatory

Qualifications

• Experience leading regional teams in addiction treatment services.
• Strong experience in clinical governance and quality assurance.
• Proven track record in budget and performance reporting to commissioners.
• Ability to develop and implement service improvements.

Responsibilities

• Provide leadership and line management to Service Managers and Team Leaders.
• Monitor service performance and produce reports for commissioners.
• Represent the region in contract reviews and governance meetings.
• Ensure compliance with clinical governance, audits and policies.
• Maintain legal and regulatory compliance in clinical delivery.
• Support research, development and implementation of best practice.
• Identify opportunities for service development and growth.
• Collaborate with Head of Services on regional learning informing organisational development.
• Drive continuous improvement and responsiveness to service needs.

Skills

Strategic leadership

Team leadership

Governance & compliance

Performance management

Budget management

Stakeholder engagement

Communication & negotiation

Continuous improvement

Project management

Data analysis & reporting

People development

Equality, diversity & inclusion

Microsoft Office

Tools

MS Office

Data monitoring systems

Job description

The Regional Manager is a pivotal role within The Forward Trust, providing strategic leadership and operational oversight to ensure the effective delivery of high-quality services across the region.

You will play a key role in ensuring the successful integration of clinical and psychosocial services across both community and custodial settings, driving excellence in service delivery and ensuring that the needs of the people we support remain at the heart of everything we do.

Working closely with the Head of Services, you will lead and support regional teams, ensuring services meet contractual obligations, maintain high standards of clinical governance and deliver positive outcomes for the people accessing our support.

You will be responsible for:

• Providing effective leadership and line management to Service Managers and Team Leaders across your region, supporting them to deliver high-performing services.
• Monitoring service performance and producing regular reports for commissioners and prime contractors, demonstrating compliance with agreed quality standards and service levels.
• Representing the region at contract review meetings and contributing to clinical governance meetings.
• Ensuring services comply with clinical governance frameworks, audit processes and organisational policies.
• Maintaining compliance with all relevant legal, professional and regulatory requirements relating to clinical service delivery.
• Supporting the ongoing research, development and implementation of best practice across the organisation.
• Identifying opportunities for service development, improvement and growth, contributing to strategic objectives and business development bids.
• Working collaboratively with the Head of Services to identify emerging opportunities and ensure learning and intelligence from the region inform wider organisational development.
• Driving continuous improvement, ensuring services remain responsive, effective and focused on delivering the best possible outcomes.

This is an exciting opportunity for an experienced leader who is passionate about substance misuse treatment and recovery, and who can combine strategic thinking with strong operational management to make a meaningful difference.

About you

You will be an experienced and confident manager with a strong understanding of drug and alcohol treatment services, including the delivery of addiction treatment programmes within custodial environments. You will have the ability to lead and motivate teams, manage performance and ensure services consistently deliver high-quality, person-centred support.

You will bring a commitment to evidence-based treatment approaches, including 12-step interventions and psychosocial interventions, alongside an understanding of community-based provision.

You will also have:

• A thorough understanding of drug and alcohol services, including addiction treatment programmes within prison settings.
• A commitment to 12-step interventions and treatment approaches.
• Knowledge and understanding of psychosocial interventions and community-based service provision.
• Experience of developing and implementing service improvements.
• Proven experience in people management, performance management and leading teams.
• Experience of supervising and developing staff, enhancing their skills and supporting them to work effectively.
• An understanding of the voluntary sector and the challenges and opportunities it presents.
• An understanding of, and sensitivity towards, equality, diversity and inclusion.
• Good working knowledge of Microsoft Office packages.
• Experience using database monitoring systems and overseeing the collection, recording and collation of information, including statistical data for audit, research and performance reporting.
• Strong organisational, planning and prioritisation skills.
• Flexibility and adaptability to respond to the changing needs of services.
• The ability to represent The Forward Trust in a positive, professional and credible manner.
• A proactive, solution-focused approach, with the ability to identify key issues and respond effectively.
• Strong communication, negotiation and influencing skills.
• Experience of financial management, including the monitoring and management of project budgets.
• The ability to engage effectively and sensitively with the client group.

Above all, you will be passionate about supporting people affected by drug and alcohol dependency, committed to improving lives and motivated to create a culture of excellence, accountability and continuous improvement across your region.

About Us

We are The Forward Trust, the social enterprise with charitable status that empowers people to break the often interlinked cycles of crime and addiction to move forward with their lives. For more than 25 years we have been working with people to build positive and productive lives, whatever their past. We believe that anyone is capable of lasting change. Our services have supported thousands of people to make positive changes and build productive lives with a job, family, friends and a sense of community.
We are committed to our cause and the work we carry out as a charity. Equally the wellbeing and the employees who work for us are also important. Joining us an employee, we will offer you the following benefits -

• Support for Families – We support our employees through every stage of family life by offering enhanced maternity and paternity pay for eligible employees who have completed 26 weeks' continuous service, alongside family-friendly policies and a supportive, inclusive workplace. If you'd like more information about our family-friendly benefits, please contact our Recruitment Team at [e-mail]
• Training and development opportunities
• Simply Health Cashback Scheme (optional)
• Season Ticket Loan Scheme
• Cycle to work scheme
• Crisis Loan Scheme
• Electric Car Scheme
• 3 x Wellbeing Days (pro rata'd for part time employees)
• Access to Blue Light Card
• 25 days (rising to 30 with length of service) Annual Leave plus Bank Holidays
• Contributory Pension Scheme – Employer matched contributions of up to 6% in the first two years’ service and up to 9% thereafter
• Death in Service Payment (2x annual salary)
• Critical Illness Insurance (subject to qualifying criteria)

Please note that we may close this vacancy early if we receive a high volume of suitable applications.

Please note that remote roles may require occasional travel for site visits, training and meetings.

Diversity at Forward Trust

The Forward Trust commits to providing opportunities to everyone. We want to ensure we have a diverse team with a range of lived and professional experiences. This includes those with ‘Lived Experience’ of addiction, offending, or homelessness. Some of our roles may require a minimum period of sustained recovery (normally around years). This is assessed on a case‑case basis, and exceptions may be considered depending on the role and individual circumstances.

When we recruit, we welcome applications from everyone. This is inclusive of age, gender, ethnicity, disability, sexual orientation, gender identity, religion and/or belief, marriage and civil partnerships, pregnancy and maternity and socio‑economic background. Where operationally possible, we will consider flexible working requests and make reasonable adjustments for all roles.

To find out more about Forward’s commitment to being an inclusive employer and our current EDI strategy click here .

We want our recruitment process to be accessible to everyone. If you require any reasonable adjustments at any stage, please let us know.

Employee Screening and Eligibility to Work

Dependent on role you may be required to undertake a Disclosure and Barring Service Check, details of which will be shared with you at interview.

If successful in your application, you will be required to provide eligibility to work evidence in line with the ‘Eligibility to Work in the UK’ requirements.

Our Commitment to Safeguarding

We are committed to safeguarding and promoting the welfare of children, young people, and adults at risk. Forward Trust follow safer recruitment practices and support a culture of openness and accountability.