Head Of Marketing Communications

Corecruitment; Reading; On-site; GBP 90,000 - 120,000; Full time

Job summary

COREcruitment Ltd. is seeking a commercially minded Head of Marketing Communications in Reading to lead brand, marketing and customer experience strategy. The role focuses on strengthening brand awareness, customer engagement and consistent experiences across all touchpoints.

Reporting to the Director of Strategy and Communications, you will work with senior leadership to drive growth, loyalty and commercial objectives using data-driven insights and market trends.

Qualifications

• Senior marketing professional with Head of Marketing level experience.
• Experience in automotive sector is essential.
• Strong background in brand, strategy and customer experience.

Responsibilities

• Lead integrated marketing, brand and customer experience strategy.
• Strengthen brand positioning across channels.
• Identify commercial opportunities with senior leadership to drive growth.
• Improve customer acquisition, engagement, retention and loyalty.
• Analyse customer behaviour and market trends to inform decisions.
• Oversee the customer journey for consistency across touchpoints.
• Champion digital innovation and data-led marketing initiatives.
• Establish KPIs and reporting frameworks to measure effectiveness.
• Promote a customer-focused culture throughout the organisation.

Skills

Brand development

Marketing strategy

Customer experience

Stakeholder engagement

Digital marketing

Analytical skills

Job description

We are working with an established business in the automotive sector that is looking to appoint a commercially minded Head of Marketing Communications to lead its brand, marketing and customer experience strategy.

This is an exciting opportunity for a forward thinking marketing leader who understands the importance of brand positioning, customer engagement and delivering a consistent experience across every touchpoint.

Working closely with the Director of Strategy and Communications and senior leadership team, you will play a key role in shaping the future direction of the business, driving customer loyalty and ensuring marketing initiatives support wider commercial objectives.

The Role

As Head of Marketing, you will take ownership of the overall marketing and customer experience strategy, identifying opportunities to strengthen brand awareness, improve customer engagement and support long-term business growth.

You will combine strategic thinking with a hands on approach, using customer insights, market trends and performance data to develop initiatives that deliver tangible results.

Key Responsibilities

• Lead the development and delivery of an integrated marketing, brand and customer experience strategy
• Strengthen brand positioning, reputation and consistency across all customer channels
• Work alongside the senior leadership team to identify commercial opportunities and drive business growth
• Develop initiatives that improve customer acquisition, engagement, retention and loyalty
• Analyse customer behaviour, market trends and competitor activity to inform strategic decisions
• Oversee the customer journey, ensuring a consistent and engaging experience across all touchpoints
• Champion digital innovation, data-led marketing and continuous improvement
• Build strong relationships with internal stakeholders, ensuring marketing objectives align with wider business priorities
• Establish clear KPIs and reporting frameworks to measure marketing effectiveness and customer satisfaction
• Act as a brand ambassador, promoting a customer-focused culture throughout the organisation

About You

• An established senior marketing professional with experience operating at Head of Marketing, Marketing Director or equivalent level
• Previous experience within the automotive sector is essential
• A strong background in brand development, marketing strategy and customer experience
• Commercially aware, with the ability to connect marketing activity to business performance and revenue growth
• Confident working with senior stakeholders and influencing decisions at board level
• Experience developing customer engagement and retention strategies
• Strong analytical skills, with the ability to turn customer insights and market data into actionable plans
• A good understanding of digital marketing, emerging technologies and evolving customer expectations
• An engaging and collaborative leadership style, with excellent communication and relationship-building skills

Head of Marketing Communications • Reading, Berkshire, England