Head of Live Shopping Operations

Propel; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Job summary

Propel in London is seeking a Head of Live Shopping Operations to lead a brand-new function driving high-volume live commerce across multiple brands and studios. You will sit on the leadership team and shape how we schedule, staff and measure live campaigns.

You’ll manage a large team, operate from dashboards, own GMV per hour, and build scalable processes as we expand into Europe. Experience in live TV or large-scale operations is valued; calm, detail-oriented leadership is essential.

Qualifications

• Experience running a large-scale operation with a big team behind it.
• Runs their team from a dashboard and firefights from the numbers.
• Strong people leadership, ideally including managing managers.
• Calm under pressure with a keen eye for process and detail.
• TikTok Shop LIVE or live commerce experience is a plus but not required.

Responsibilities

• Run a high-volume live calendar across many brands, studios and presenters with consistent quality.
• Own the numbers from GMV per hour to cancellations and efficiency, acting on data.
• Build repeatable scheduling, staffing and production processes for growing volume.
• Recruit, coach and develop presenters, producers and the live team.
• Lead and develop the Head of Live Shopping Operations.
• Assist in launching live shopping in Europe.

Skills

People leadership

Data-driven decisions

Live operations management

Operational process design

Team development

Tools

Scheduling software

Dashboard analytics

Job description

Propel in London is seeking a Head of Live Shopping Operations to lead a brand-new function driving high-volume live commerce across multiple brands and studios. You will sit on the leadership team and shape how we schedule, staff and measure live campaigns.

You’ll manage a large team, operate from dashboards, own GMV per hour, and build scalable processes as we expand into Europe. Experience in live TV or large-scale operations is valued; calm, detail-oriented leadership is essential.