Head of Key Accounts

JR United Kingdom; Egham; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a dynamic and ambitious team as the Head of Key Accounts, where you'll drive growth in global OEM customer relationships. This role offers the chance to manage complex technical sales cycles while balancing hands-on execution with strategic thinking. You'll create long-term plans and collaborate with cross-functional teams to ensure customer satisfaction. If you're ready to make an impact in a small, collaborative environment while developing your professional skills, this opportunity is perfect for you.

Qualifications

• Proven experience in managing large, complex accounts with strong revenue growth.
• Experience in selling complex technical solutions in regulated markets.

Responsibilities

• Lead key customer relationships and identify growth opportunities.
• Create sales forecasts and expand existing business through targeted strategies.

Skills

Key Account Management

Technical Sales Acumen

Stakeholder Management

Strategic Planning

Global Experience

Job description

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We’re looking for a Head of Key Accounts to drive the growth of global OEM customer relationships and sales. You’ll be responsible for growing existing accounts, winning new business, and managing complex technical sales cycles. This is an exciting opportunity for someone who can balance hands-on execution with strategic thinking, delivering results in a fast-paced environment.

As a small Business, you'll report to the MD, with the freedom to come up with fresh ideas on how to grow new revenue opportunities - be that through development of products or partnerships.

What We Need From You

• Proven Experience in Key Account Management: You’ve grown large, complex accounts, showing how you've delivered strong revenue increases while maintaining margins.
• Technical Sales Acumen: You have experience in selling complex technical solutions in regulated markets, with an understanding of long product lifecycles.
• Hands-On Leadership: You’re comfortable getting involved in the day-to-day, but you can also step back, strategise, and create multi-year growth plans.
• Strong Stakeholder Management: You have the gravitas to engage senior executives and technical teams, speaking their language and holding your own in discussions with key decision-makers.
• Results-Oriented: You’re focused on delivery—with a clear track record of expanding accounts quickly and achieving growth in a short period of time.
• Global Experience: You’ve managed international accounts, working with different cultures and navigating complex global markets.

The Role

As the Head of Key Accounts, you will:

• Lead Key Accounts: Manage key customer relationships, identifying growth opportunities, and ensuring ongoing customer satisfaction.
• Drive Revenue Growth: Create sales forecasts, close new orders, and expand existing business through targeted strategies.
• Develop Long-Term Plans: Lead the creation of strategic account plans, mapping out key actions to meet goals over 3–5 years.
• Collaborate: Work with cross-functional teams—engineering, production, and senior leadership—to ensure timely project delivery and customer success.
• Customer Relationships: Maintain strong relationships with key stakeholders, from senior decision-makers to engineers, ensuring you remain a trusted partner for their long-term needs.

About You

• You’ve worked in technical sales within regulated industries (e.g., security, food processing, manufacturing) - you're comfortable going into a high degree of detail about the ins and outs of the technology. (we'll help you and support you while you learn ours don't worry!)
• You’re comfortable working in a small team, where you can take charge and be hands-on but also think strategically. (You know how to get on with it without a big team of people around you doing all your research and delivery.)
• You have tenacity and resilience, able to maintain momentum through long sales cycles and complex customer challenges. (Sales cycles can be 6 months to 2 or 3 years!)
• You’ve successfully grown accounts and maintained strong margins, with a focus on delivering long-term results. (We sell to some of the biggest companies in the world, but there is so much more we could be doing with them - we need someone who can go and find them!)

Why This Role?

• Impactful Work: Play a key role in growing global businesses that rely on cutting-edge solutions.
• Growth Opportunity: Be part of an ambitious and growing team, with plenty of room for professional development.
• Dynamic Environment: Work in a small, collaborative team where your input is valued, and your role directly contributes to the success of the business.

Please note, we are looking for individuals who have extension experience in selling Hardware or Complex Componentry previously (i.e., physical tangible objects you can touch and feel). If your experience summary is purely SaaS or Software, then this role is not the right job for you.