Key Accounts Team Leader

TN United Kingdom; Hounslow; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Key Accounts Team Leader to join their Airfreight team. In this pivotal role, you will lead efforts to deliver exceptional customer service, build long-term relationships, and drive business growth. Your expertise in airfreight and commitment to customer satisfaction will be crucial as you manage a high-performing team. With opportunities for career development and a hybrid working model, this position offers a chance to thrive in a dynamic and inclusive environment. If you are passionate about fostering customer loyalty and proactive service, this is the perfect opportunity for you.

Benefits

Career development opportunities

Hybrid working model

25 days holiday plus a day off for your birthday

Pension scheme with up to 6% employer contributions

Private healthcare

Bonus scheme - 10%

Professional Development

Work-life Balance

International Opportunities

Qualifications

• Dynamic leader with airfreight expertise and exceptional customer service skills.
• Proven ability to manage and motivate a high-performing team.

Responsibilities

• Lead the Key Accounts department to achieve targets and enhance customer satisfaction.
• Manage team performance and implement improvements for service quality.

Skills

Airfreight Expertise

Customer Service Excellence

People Management

Effective Communication

Organizational Skills

Job description

Join our Airfreight team as a Key Accounts Team Leader!

Join DB Schenker as a Key Accounts Team Leader and lead our team in delivering exceptional customer service. Build long-term relationships, drive customer satisfaction, and ensure business growth. Showcase Schenker's unique services and help us achieve our commercial targets. If you excel in fostering customer loyalty and proactive service, apply now!

Your tasks

• Providing excellent customer service and promoting this ethos throughout the business and team.
• Interacting with customers at all levels and developing long-term relationships.
• Consistently delivering and enhancing customer satisfaction to meet and exceed expectations, ensuring all team members provide proactive customer service.
• Retaining and expanding current business to maximize revenue from each customer.
• Implementing measurements to evaluate team performance and service quality on a monthly basis.
• Responding efficiently to customer issues and complaints, and introducing continuous improvement measures.
• Managing the entire Key Accounts department to achieve targets and budgets.
• Overseeing employee management and development within the department, including performance management and career planning.

Requirements

About You

We are looking for a dynamic leader with the following skills and experience:

• Airfreight Expertise: Previous experience in airfreight and a solid understanding of the air industry.
• Customer Service Excellence: Exceptional skills to set the standard for the team and ensure top-tier client support.
• People Management: Proven ability to manage, motivate, and foster a collaborative, high-performing team.
• Effective Communication: Strong written and verbal skills to convey information clearly and build relationships.
• Organizational Skills: Excellent ability to prioritize and manage workloads to meet deadlines in challenging situations.

What We Offer

• Career development opportunities
• Hybrid working model
• 25 days holiday plus a day off for your birthday
• Pension scheme with up to 6% employer contributions
• Private healthcare
• Bonus scheme - 10%

Next Steps

Please apply by following the provided links and attaching your CV. We review applications promptly, so submit yours as soon as possible!

At DB Schenker, we value diversity and are committed to an inclusive workforce. We welcome all applicants regardless of gender, age, disability, nationality, religion, or sexual orientation.

Note: Candidates will undergo right to work checks in the UK, 5-year referencing, and criminal record checks.

Benefits

• Professional Development: We believe in continuous training and growth.
• Work-life Balance: Our policies support a healthy work-life balance.
• International Opportunities: See the world with DB Schenker and explore international challenges.

Join DB Schenker, a global logistics network connecting the world. Be part of a diverse team of over 72,000 colleagues worldwide, contributing to meaningful work in an inclusive environment.