Head of Key Account Management

Universal Business Team; St Albans; On-site; GBP 75,000 - 85,000; Full time

Benefits offered by this job

Car allowance

Uncapped commission

Job summary

Universal Business Team in St Albans is seeking a Head of Key Account Management to lead a team of six Key Account Managers and drive revenue growth in a construction-related business.

This role combines strategic leadership with hands-on client relationship management, account retention, and development opportunities, offering a base salary of £75,000-£85,000, a £5,000 car allowance, and uncapped commission (OTE £100,000+).

Qualifications

• Proven leadership experience managing a sales or account team.
• Strong track record in achieving commercial targets.
• Experience in growth and retention of key accounts.

Responsibilities

• Lead, coach and develop a team of six Key Account Managers.
• Drive account retention, loyalty and revenue growth.
• Build relationships with key customers and stakeholders.
• Identify upsell and cross-sell opportunities.
• Partner with Business Development for smooth handovers.
• Deliver against sales, retention and growth targets.
• Create an engaging team environment.
• Monitor performance and set objectives.
• Contribute to strategic growth initiatives.
• Ensure exceptional customer experience across portfolios.

Skills

Leadership

Sales

Account management

Negotiation

Strategy

Team coaching

Job description

Head of Key Account Management

St Albans | Office Based – Monday to Friday – needs to be based in or near St Albans.

£75,000 - £85,000 + Car Allowance + Uncapped Commission (OTE £100,000+)

Are you an ambitious and commercially driven sales leader looking for your next challenge?

Do you have the ability to inspire teams, grow customer relationships, and drive significant revenue within a fast-paced construction-related business?

If so, we have an outstanding opportunity to join a thriving and highly respected organisation based in St Albans.

We're looking for an exceptional Head of Key Account Management to lead and develop a team of six Key Account Managers, ensuring the retention, growth, and ongoing success of a valuable customer portfolio. Working closely with the Business Development team, you'll take ownership of customers once they've been won, nurturing long-term partnerships, identifying growth opportunities, and driving revenue across the business.

With a turnover of approximately £14 million, this is a commercially significant role that requires a strong leader who understands both sales and relationship management at a strategic level.

The Opportunity

This is far more than a people management role.

You'll be responsible for creating a high-performance culture, motivating your team to exceed targets, strengthening customer relationships, and ensuring every account reaches its full potential. You'll be given the autonomy to make a real impact whilst helping shape the future growth of the business.

You'll be joining a company that combines a friendly, supportive culture with professional standards and ambitious growth plans. They are passionate about finding the right person who can bring energy, commercial awareness and leadership capability to the team.

What You'll Be Doing

• Leading, coaching and developing a team of six Key Account Managers
• Driving account retention, customer loyalty and revenue growth
• Building strong relationships with key customers and stakeholders
• Identifying upselling and cross-selling opportunities across existing accounts
• Working closely with Business Development Managers to ensure smooth customer handovers
• Delivering against sales, retention and growth targets
• Creating an engaging and motivating team environment
• Monitoring performance, setting objectives and driving accountability
• Contributing to strategic business growth initiatives
• Ensuring exceptional customer experience across the account portfolio

About You

We're looking for a commercially astute leader who combines sales expertise with exceptional relationship management skills.

Personal Attributes

• Growth mindset and ambition to succeed
• Intelligent, switched-on and commercially savvy
• Driven, resilient and target-focused
• Professional, credible and relationship-led
• Practical and sensible approach to leadership
• Passionate about developing high-performing teams
• Career-focused with a desire to make a genuine impact

You’ll be someone who naturally inspires confidence, enjoys developing people, and has the drive to continually improve results.

Essential Experience

• Proven leadership experience managing a successful sales, account management, or customer relationship team
• Strong track record of achieving and exceeding commercial targets
• Experience managing key customer accounts and developing long-term partnerships
• Background within the construction, building products, construction supplies, manufacturing, distribution, or related sectors
• Excellent commercial awareness and negotiation skills
• Ability to influence, motivate and inspire others
• Strong analytical and strategic thinking capabilities

• £75,000 - £85,000 basic salary

• Car allowance - £5k
• Uncapped commission structure
• Realistic earnings of £100,000+
• Opportunity to shape and influence a growing business
• Friendly, collaborative and professional culture
• Long-term career progression opportunities
• Senior leadership visibility and influence

Ready to take ownership of a high-performing account management function and drive the next stage of growth?