Head of Account Management

UBT; St Albans; On-site; GBP 85,000 - 120,000; Full time

Benefits offered by this job

Generous Commission structure

Career progression opportunities

Friendly, collaborative culture

Job summary

UBT in St Albans is seeking a Head of Key Account Management to lead a high-performing team and drive revenue growth across a top customer portfolio in construction-related markets. The role sits in an office-based setting in St Albans, with Monday–Friday expectations and a strategic focus on customer relationships and profitability.

You will shape the future of the function, collaborate with business development, and deliver growth through upsell opportunities while maintaining exceptional

Qualifications

• Proven leadership in sales/account management.
• Strong track record of meeting/exceeding targets.
• Experience with key customer accounts and partnerships.
• Background in construction/building products or related sectors.
• Excellent commercial awareness and negotiation skills.
• Able to motivate and inspire others.
• Strong analytical/strategic thinking.

Responsibilities

• Lead, coach and develop a team of six Key Account Managers.
• Drive retention, loyalty and revenue growth across accounts.
• Build strong relationships with key customers and stakeholders.
• Identify upselling and cross-selling opportunities within existing portfolios.
• Collaborate with Business Development Managers for smooth handovers.
• Deliver against sales, retention and growth targets.
• Create an engaging, high-performing team environment.
• Monitor performance and drive accountability for growth initiatives.
• Ensure exceptional customer experience across accounts.

Skills

Team leadership

Sales leadership

Key account management

Strategic growth

Job description

St Albans | Office Based – Monday to Friday – This is an office-based role in St Albans; therefore, candidates should be within a reasonable commuting distance

Are you an ambitious and commercially driven sales leader looking for your next challenge?

Do you have the ability to inspire teams, grow customer relationships, and drive significant revenue within a fast-paced construction-related business?

If so, we have an outstanding opportunity to join a thriving and highly respected organisation based in St Albans.

We're looking for an exceptional Head of Key Account Management to lead a high-performing team and play a pivotal role in the continued growth of a successful and ambitious business. This is a fantastic opportunity for an experienced sales and account management leader to take ownership of a well-established customer portfolio, drive revenue growth, and shape the future direction of the function.

With a turnover of approximately £14 million, this is a commercially significant role that requires a strong leader who understands both sales and relationship management at a strategic level.

The Opportunity

This is far more than a people management role.

You'll be responsible for creating a high-performance culture, motivating your team to exceed targets, strengthening customer relationships, and ensuring every account reaches its full potential. You'll be given the autonomy to make a real impact whilst helping shape the future growth of the business.

You'll be joining a company that combines a friendly, supportive culture with professional standards and ambitious growth plans. They are passionate about finding the right person who can bring energy, commercial awareness and leadership capability to the team.

What You'll Be Doing

• Leading, coaching and developing a team of six Key Account Managers
• Driving account retention, customer loyalty and revenue growth
• Building strong relationships with key customers and stakeholders
• Identifying upselling and cross-selling opportunities across existing accounts
• Working closely with Business Development Managers to ensure smooth customer handovers
• Delivering against sales, retention and growth targets
• Creating an engaging and motivating team environment
• Monitoring performance, setting objectives and driving accountabilityContributing to strategic business growth initiatives
• Ensuring exceptional customer experience across the account portfolio

Requirements

We're looking for a commercially astute leader who combines sales expertise with exceptional relationship management skills.

You'll be someone who naturally inspires confidence, enjoys developing people, and has the drive to continually improve results.

• Proven leadership experience managing a successful sales, account management, or customer relationship team
• Strong track record of achieving and exceeding commercial targets
• Experience managing key customer accounts and developing long-term partnerships
• Background within the construction, building products, construction supplies, manufacturing, distribution, or related sectors
• Excellent commercial awareness and negotiation skills
• Ability to influence, motivate and inspire others
• Strong analytical and strategic thinking capabilities

Personal Attributes

• Growth mindset and ambition to succeed
• Commercially astute, proactive and highly business-focused
• Driven, resilient and target-focused
• Professional, credible and relationship-led
• Practical and sensible approach to leadership
• Passionate about developing high-performing teams
• Ambitious with a desire to make a genuine impact and contribute to long-term business growth
• Generous Commission structure
• Opportunity to shape and influence a growing business
• Friendly, collaborative and professional culture
• Long-term career progression opportunities
• Senior leadership visibility and influence

Ready to take ownership of a high-performing account management function and drive the next stage of growth?