Head of IT Support & Service Transformation
University of South Hampton
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Benefits offered by this job
Job summary
The University of Southampton's iSolutions invites applications for a Head of IT Support, a high-profile leadership role overseeing IT Support across the university. You will lead managers and technical professionals in Service Desk, Tech Hubs, Outreach and AV support, setting priorities and driving a culture of accountability and service excellence.
Reporting to the Deputy Director, you will balance operational delivery with long-term service development, use data and customer insight to
Qualifications
- Experience leading customer-facing IT support or service delivery in a complex organisation.
- Ability to balance strategic thinking with operational judgement to deliver measurable outcomes.
- Proven track record of developing capable teams and creating a culture of accountability and continuous improvement.
Responsibilities
- Lead managers and technical professionals across Service Desk, Tech Hubs, Outreach and AV support.
- Set priorities, strengthen performance and ensure the support model meets student and staff needs.
- Oversee workforce planning, resource allocation and service resilience; balance operational delivery with service development.
Skills
Tools
Job description
The University of Southampton's iSolutions invites applications for a Head of IT Support, a high-profile leadership role overseeing IT Support across the university. You will lead managers and technical professionals in Service Desk, Tech Hubs, Outreach and AV support, setting priorities and driving a culture of accountability and service excellence.
Reporting to the Deputy Director, you will balance operational delivery with long-term service development, use data and customer insight to
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