Head of IT Service & Secure Operations (Hybrid)

SNG (Sovereign Network Group); Wembley; Hybrid; GBP 120,000 - 150,000; Full time

Job summary

Sovereign Network Group (SNG) is seeking an experienced Head of IT Service & Secure Operations to lead the delivery, security, resilience and continual improvement of core technology services. The role combines strategic leadership with hands-on management of Service Desk, Infrastructure, Cloud Operations and Cyber Security Operations across our Basingstoke and Wembley offices, with regular travel.

You will drive performance and value through automation and modern service management practices.

Qualifications

• Experience leading Service Desk, Infrastructure and Cyber Security operations.
• Strong understanding of IT Service Management and ITIL principles.
• Experience managing cloud-based infrastructure and Microsoft technology environments.
• Demonstrable experience of operational service ownership, service transition and continual improvement.
• Experience leading operational response to major incidents and service disruptions.
• Strong commercial, financial and supplier management experience.
• Demonstrable experience leading multidisciplinary technical teams.
• Excellent stakeholder engagement and influencing skills.
• Experience presenting operational performance and risk to senior leaders.

Responsibilities

• Developing the operational strategy for IT Services and Secure Operations, ensuring services remain aligned to organisational priorities.
• Managing the IT Service and Secure Operations team with a focus on articulating a clear vision and continuous improvement.
• Acting as service owner for all operational IT services within your remit with accountability for service quality and maturity development.
• Leading major incident responses with robust monitoring, resilience and business continuity arrangements.
• Overseeing Service Desk delivery to ensure timely, high-quality support and advancing self-service and automation.
• Leading operational cyber security capability across monitoring, incident response and vulnerability management.
• Developing and owning the strategy, management and continual improvement of SNG's cloud infrastructure and workplace technology services.
• Managing relationships with IT Service Management, IT Security and Infrastructure suppliers and managed service providers.

Skills

IT leadership

Service Management

ITIL

Cloud Infrastructure

Cyber Security Operations

Incident Management

Stakeholder Engagement

Supplier Management

Team Leadership

Job description

Sovereign Network Group (SNG) is seeking an experienced Head of IT Service & Secure Operations to lead the delivery, security, resilience and continual improvement of core technology services. The role combines strategic leadership with hands-on management of Service Desk, Infrastructure, Cloud Operations and Cyber Security Operations across our Basingstoke and Wembley offices, with regular travel.

You will drive performance and value through automation and modern service management practices.