Head of IT Service Delivery

Cox Automotive Europe; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

Cox Automotive Europe is seeking a Head of IT Service Delivery to lead a dynamic team in managing IT services across Europe. The role requires a strategic leader with a strong background in ITIL and service management, aiming to deliver exceptional service quality and enhance operational efficiency within a collaborative environment.

Benefits

Hybrid working model with flexibility

Opportunities for career growth

Innovative and collaborative tech team environment

Qualifications

• 5–10 years of experience in IT Service Delivery Management.
• Proven leadership in a complex, multi-site environment.
• Deep knowledge of ITIL and service frameworks.

Responsibilities

• Lead and develop high-performing service teams.
• Own service management strategy aligned with ITIL and ISO standards.
• Ensure smooth operations, change management, and major incident response.

Skills

Leadership

Stakeholder Management

Service Quality

Continuous Improvement

Education

ITIL Certification

5-10 Years Experience in IT Service Delivery Management

Job description

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Head of Talent Acquisition at Cox Automotive Europe - We're hiring!

Head of IT Service Delivery

Join Cox Automotive Europe as our new Head of IT Service Delivery, where you’ll lead a dynamic team shaping the future of technology services across a global, innovative organisation.

About the Role

We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services—covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management.

As part of our Product & Technology Group, you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a seamless experience for our teams and customers across Europe.

What You’ll Do

• Lead and develop high-performing service teams
• Own service management strategy aligned with ITIL and ISO standards
• Ensure smooth operations, change management, and major incident response
• Drive continual improvement through data, insight, and collaboration
• Act as a key liaison between senior stakeholders, service providers, and CAPTG teams
• Support the Director of Service & Infrastructure and deputise when needed

What You’ll Bring

• 5–10 years of experience in IT Service Delivery Management
• Proven leadership in a complex, multi-site or multinational environment
• Deep knowledge of ITIL (certified) and service frameworks
• Strong stakeholder management and communication skills
• Passion for service quality, customer satisfaction, and continuous improvement
• Experience managing service KPIs, budgets, and external partners

Why Join Us?

• Be part of a collaborative, people-first tech team powering a major automotive brand
• Shape how IT services are delivered across the UK and Europe
• Hybrid working model with flexibility and autonomy
• Opportunities for career growth, innovation, and leadership impact

Ready to lead with purpose?

Apply now and help us deliver smarter, faster, better IT services across Cox Automotive Europe.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment partners and are not looking to add to our PSL.

We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology and Management

• Industries

  Software Development, Retail Motor Vehicles, and Wholesale Motor Vehicles and Parts

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