Platform Engineer - Observability

Civica; United Kingdom; Remote; GBP 45,000 - 75,000; Full time

Job summary

Civica seeks a Platform Engineer to enhance observability tooling across our systems. You will design and implement monitoring solutions, improve developer workflows, and ensure performance optimization. Join a passionate team dedicated to innovative public service technology, with opportunities for career growth and learning.

Benefits

25 Days Annual Leave + bank holidays

Option to buy up to 10 extra days

Up to 3 extra days off for volunteering

5% employer pension match

Private Medical Insurance

Health Cash Plan

Dental Insurance

Bounty Bonus for referrals

Qualifications

• Experienced platform engineer with skills in observability tooling.
• Familiar with Datadog and Microsoft Azure or AWS.
• Proficient in DevOps concepts and practices.

Responsibilities

• Build observability tooling into the developer platform.
• Act as a subject matter expert for observability.
• Develop best practices in observability.

Skills

Datadog

Azure

DevOps

Go

SRE

Tools

AWS

Azure

K8s

Docker

Terraform

Github

Azure DevOps

Job description

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

At Civica, Observability Engineers play a critical role in enhancing the reliability and performance of our systems through comprehensive monitoring and observability tooling and practices. This position involves designing and implementing observability tooling that leverage metrics, logs, and traces to provide deep insights into system behaviour and performance. Our Observability Engineers enhance the developer experience by delivering the tooling which empowers our development teams to identify key performance indicators, troubleshoot issues, and optimize application performance.

Why You'll Love This Opportunity as a Platform Engineer at Civica

• Working to build observability tooling into our developer platform, which enables developers to rapidly develop and iterate on our software and services

• Helping users of the developer platform make best use of our observability tooling and practices

• Acting as an observability subject matter expert for other colleagues

• Proactively developing best practices within our platform community and integrating these into our tooling

You will be an experienced platform engineer who posses the following skills:

• Datadog (preferred), Honeycomb, Prometheus/Grafana

• Microsoft Azure and/or Amazon Web Services

• DevOps concepts & practices
• At least one DevOps-friendly programming language, preferably Go

• SRE

Some technologies that we use:

• AWS & Azure platforms

• K8s (inc. AKS/EKS) and Docker

• Terraform

• Datadog

• Github / Azure DevOps

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us

As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Time Off & Work-Life Balance

25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
"Days of Difference" – Up to 3 extra days off for volunteering.

Financial Well-being & Security

Pension Contributions – 5% employer match to support your future.
Income Protection – Up to 75% salary cover for long-term illness.
Life Assurance – 4x salary tax-free lump sum.
Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

Private Medical Insurance – Fast access to private healthcare.
Health Cash Plan – Claim back physio, therapies & more.
Dental Insurance – Cover for routine & emergency care.
Affinity Groups – Join employee-led communities.
Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.