Head of IT Operations

TN United Kingdom; Surrey Heath; On-site; GBP 59,000 - 70,000; Full time

Job summary

An established industry player is seeking a Head of IT Operations to lead their IT, Telecoms, and Hardware management. This pivotal role focuses on enhancing IT security, managing relationships with third-party vendors, and ensuring compliance with industry standards. You will spearhead initiatives to protect against cyber threats while overseeing IT operations to maintain business continuity. The ideal candidate will possess strong project management skills, a proactive mindset, and a commitment to continuous improvement. Join this dynamic team and make a significant impact on the company's technological landscape.

Qualifications

• Must have IT security certification and experience managing Microsoft/Azure networks.
• Strong analytical and organizational skills required for effective IT operations.

Responsibilities

• Manage IT operations, including third-party service partners and IT security.
• Oversee Change Management process and maintain IT risk register.

Skills

IT security certification

Project Management training

Microsoft/Azure networks management

Microsoft Office proficiency

SAP experience

Analytical skills

Interpersonal skills

Communication skills

Organizational skills

Tools

Microsoft 365

Microsoft Excel

Office 365 user administration

Job description

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• Key responsibilities are to manage the company's IT, Telecoms & Hardware
• Must have experience working with third parties / vendors

About Our Client

This client provides ground maintenance across the UK.

Job Description

As Head of IT Operations, your key responsibilities are to manage the company's IT, Telecoms & Hardware. You will be required to manage specialist IT third-party service partners / consultants. The role involves a strong focus on IT security, managing risk, and remaining compliant (CE/ DRP/ ISO).

Roles & Responsibilities:

1. Stay up to date with innovative IT solutions and identify opportunities for improvements in business and IT operations.
2. Ensure proactive measures are in place to protect against cyber threats and IT risks, maintaining an up-to-date IT risk register and implementing appropriate mitigation strategies.
3. Support the creation and administration of IT Disaster Recovery (DRP) and Business Continuity Plans (BCP) to ensure operational resilience in the event of a crisis.
4. Oversee the Change Management process to ensure IT system and infrastructure updates are implemented smoothly, minimizing business risk.
5. Maintain and oversee relationships with third-party IT providers and suppliers.
6. Address and resolve IT-related queries and support requests from internal staff.
7. Administer mobile device accounts, manage asset inventories, process invoices, and procure hardware as needed.
8. Participate in relevant training and development activities to enhance skills and effectiveness.
9. Ensure IT issues are resolved within agreed service levels (SLAs), with appropriate communication and escalation where necessary.
10. Manage IT onboarding and offboarding processes, ensuring staff have appropriate system access and permissions.
11. Administer employee mailboxes, service accounts, and access permissions.
12. Oversee the procurement and management of IT equipment, including mobile devices, computers, and laptops.
13. Perform any other relevant duties within the scope of the role.

The Successful Applicant

The successful candidate will need to have the following skills and background:

• Certification in IT security is essential.
• Project Management (PM) training and certification would be advantageous.
• Formal training in managing Microsoft/Azure networks and platforms.
• Strong knowledge of Microsoft Office and M365.
• Experience with Microsoft Excel, including Pivot Tables and VBA, is beneficial.
• Experience with SAP is highly desirable.
• Ability to take initiative in investigating and resolving IT issues.
• Strong research and analytical skills to gather and interpret relevant information.
• Ability to work within project frameworks and meet tight deadlines independently.
• Meticulous attention to detail to ensure accuracy.
• Strong interpersonal skills with the ability to build and maintain positive working relationships.
• Ability to remain calm and motivated under pressure.
• Effective written and verbal communication skills.
• Experience with Office 365 user administration (e.g., adding/removing users) is beneficial but not essential.
• Proven ability to manage IT teams, contractors, and consultants.
• Strong organizational and time management skills.

Key Skills and Attributes:

• Excellent written and verbal communication skills.
• Strong ability to quickly learn and adapt to new systems.
• Proficiency in Microsoft 365 applications, including Word, Excel, SharePoint, and Teams.
• Exceptional organizational skills.
• Resilient, proactive, and entrepreneurial mindset.

Training & Development:

• Attend site and company inductions as required.
• Participate in individual and team training sessions on a regular basis.
• Engage in continuous professional development opportunities whenever possible.

What's on Offer

This Head of IT Operations role offers up to £70,000 per annum plus benefits. A minimum of 3 days in the office is required.