Head of Infrastructure

Merlin Entertainments; Greater London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as the Head of Infrastructure, where you will lead the strategic management of global infrastructure services. This role is pivotal in enhancing digital guest experiences across iconic attractions. You will oversee cloud platforms, data centers, and critical hardware, ensuring they are secure and high-performing. If you have a passion for technology and a knack for building relationships, this is an exciting opportunity to make a significant impact in a dynamic environment. Enjoy a competitive package, including a Merlin Magic Pass for free admissions to attractions worldwide.

Benefits

Pension

Life Assurance

Discretionary Company Bonus

28 Days Holiday

Merlin Magic Pass

25% Discount in Retail

40% Discount on LEGO

Qualifications

• 5-7 years of experience in infrastructure or supplier management.
• Strong skills in budget management and cost-benefit analysis.

Responsibilities

• Own and optimize the infrastructure landscape including cloud and data centers.
• Lead supplier relationships and drive infrastructure upgrades.

Skills

Infrastructure Management

Supplier Management

Budget Management

Cloud Infrastructure

Compliance Standards

Problem Solving

Education

Relevant Certifications (e.g., ITIL, PMP)

Job description

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Join us at Merlin Entertainments as we transform the future of digital guest experiences across our iconic global attractions.

We're looking for a strategic, results-driven Head of Infrastructure to join our Digital & Data team and take charge of our evolving technology estate. If you're passionate about delivering world-class infrastructure services and managing high-value supplier relationships, this could be for you.

About the Role

As Infrastructure Manager, you’ll be the strategic and operational lead for Merlin’s global infrastructure estate - spanning cloud platforms, data centres, networks, and critical hardware. This role is central to our mission of delivering exceptional digital guest experiences by ensuring the technology foundations are secure, scalable, and high-performing.

Responsibilities

• Own and optimise our infrastructure landscape - cloud services, networks, data centres, and hardware.
• Lead supplier relationships, ensuring delivery against SLAs, cost efficiency, and continuous improvement.
• Drive infrastructure upgrades, capacity planning, and business continuity initiatives.
• Track and manage budgets, deliver financial reporting, and spot opportunities for cost reduction.
• Ensure all infrastructure services comply with regulatory and security standards.
• Partner across Technology, Procurement, Finance, and business units to deliver on performance and strategic goals.

Skills & Experience

• 5–7 years’ experience in infrastructure or supplier management within tech-driven environments.
• Solid understanding of both cloud and on-premise infrastructure environments.
• Proven ability to manage vendor contracts, SLAs, escalations, and performance reviews.
• Strong skills in budget management, forecasting, and cost-benefit analysis.
• Deep knowledge of compliance standards (e.g., GDPR, ISO27001) and risk mitigation.
• A knack for building relationships, solving problems, and leading cross-functional projects.
• Bonus points for relevant certifications (e.g., ITIL, PMP).

Interview Process:

• 1-2 stage Panel Interview

Our recruitment process typically takes around 4-5weeks, but we’re always happy to work around your availability. You’ll have the opportunity to be supported by our external recruitment partner at different stages along the way.

We’re growing fast and alongside a fun and friendly environment, we offer a fabulous package and amazing prospects. Benefits include Pension, Life Assurance, discretionary company bonus, 28 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on LEGO.

At Merlin Entertainments, we’re committed to creating a workplace where everyone feels valued and supported. Diversity and inclusion are central to how we work — we celebrate individuality and strive to build an environment where everyone can thrive.

We’re proud to be an equal opportunities employer, welcoming applications from all backgrounds and identities, including age, ethnicity, gender, disability, neurodiversity, sexual orientation, family or parental status, religion, and veteran status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Entertainment Providers

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