Head of Housing Performance & Insight

Webrecruit; Stevenage; Hybrid; GBP 54,000 - 58,000; Full time

Job summary

Join a forward-thinking team at Stevenage Borough Council as the Head of Housing Performance & Insight. This permanent role involves leading the modernization of housing services, ensuring compliance, and championing customer-focused service design. With a competitive salary and numerous employee benefits, you'll have the chance to make a significant impact on the community.

Benefits

Generous pension scheme

Flexible working

25 days holiday, rising to 31 days

Extensive learning and development opportunities

Employee Assistance Programme

Season ticket loans and discounts

Cycle to Work scheme

Employee Discounts

Qualifications

• Proven track record in housing performance, transformation, or regulatory compliance.
• Experience working with tenants, councillors, and cross-functional teams.
• Passion for public service and commitment to meaningful outcomes.

Responsibilities

• Leading the development and delivery of housing performance frameworks.
• Ensuring compliance with the Regulator of Social Housing standards.
• Managing a multidisciplinary team.

Skills

Leadership

Communication

Strategic Thinking

Job description

JOB TITLE Head of Housing Performance & Insight
POST NUMBER 014552
WEEKLY WORKING HOURS 37
SALARY RANGE £54,488 to £57,536 pa - pro rata for hours worked
TYPE OF CONTRACT Permanent
LOCATION Hybrid, Stevenage

ABOUT THE ROLE

Stevenage Borough Council is embarking on an ambitious journey to modernise and enhance our housing service. We are committed to delivering exceptional services that ensure our communities thrive in safe, inclusive, and supportive environments.

What you’ll be doing:

• Leading the development and delivery of housing performance frameworks and insight strategies.
• Ensuring compliance with the Regulator of Social Housing’s standards, with a clear ambition to move from a C2 to a C1 grade.
• Coordinating governance arrangements through the Executive Housing Working Group and Housing Senior Leadership Team.
• Providing high-quality performance reporting and insight to Portfolio Holders, Members, and senior stakeholders.
• Championing customer-focused service design and continuous improvement.
• Managing a multidisciplinary team including resident engagement, housing IT, complaints, and data specialists.

ABOUT YOU

What we are looking for is a strategic thinker with a proven track record in housing performance, transformation, or regulatory compliance. You will possess strong leadership and communication skills, with the ability to influence at all levels. You will also have extensive experience working with tenants, councillors, regulators, and cross-functional teams as well as a passion for public service and a commitment to delivering meaningful outcomes for residents.

At Stevenage Borough Council, your work will have a visual and lasting impact. You’ll be part of a forward thinking team that values innovation, collaboration and community. This is your opportunity to lead change and help shape the future of housing in Stevenage.
OUR BENEFITS
• Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
• Flexible working: available upon request, subject to operational requirements.
• Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated.
• A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave.
• 25 days holiday rising to 31 days (depending on Local Government service)
• An extensive range of learning and development opportunities
• Employee Assistance Programme - 24/7 Confidential advice and support on personal, work, family and relationship issues
• Season ticket loans and discounts for public transport
• Cycle to Work scheme
• Stevenage Credit Union: secure savings, free life insurance and access to cheap loans.
• Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC)
• Discounted Health and Fitness membership
• Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union.

HOW TO APPLY

All applications must be made on online - please visit https://jobs.stevenage.gov.uk/StevenageBorough/Home

For an informal discussion about this role please contact
Name Kerry Clifford
Job Title Assistant Director Housing & Neighbourhoods
Phone Number 01438 242242
Email [e-mail]


Closing date for receipt of applications: 6th July 2025
Interviews will be held week commencing: 14th July 2025

Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date

Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board

Stevenage Borough Council is committed to Equal Opportunities for All. For further information please click https://www.stevenage.gov.uk/about-the-council/equality-and-diversity