Housing Investigations Manager

Royal Borough of Kensington and Chelsea (RBKC); London; On-site; GBP 50,000 - 65,000; Full time

Job summary

Join a leading Council as a Housing Investigations Manager where you'll lead efforts to tackle housing fraud and ensure fair access to housing. This critical role involves managing investigations, training a dedicated team, and making a meaningful impact on the community. You'll enjoy flexible working options and the opportunity to develop your career within a supportive environment that values fairness and integrity. Be part of a mission-driven organization that prioritizes the needs of diverse communities.

Benefits

Professional development access

Flexible working options

Qualifications

• Solid background in housing law and fraud prevention.
• Experience presenting evidence in court.
• Ability to manage caseloads effectively.

Responsibilities

• Lead investigations into housing fraud.
• Manage complex cases and ensure professional standards.
• Train and support team members.

Skills

Leadership

Judgement

Problem Solving

Communication

Education

Knowledge of housing law

Job description

Lead vital housing fraud investigations that protect homes and ensure fairness for our residents

As our Housing Investigations Manager, you’ll lead the charge in making sure our homes are lived in as they should be, and homes go to those who truly need them. We’re all in on protecting what matters most.

Residents deserve a fair and honest chance at secure housing.

Working Style:

You’ll be based in the Borough for three days a week, playing a key role in serving the local community. Whether you’re working on the frontline or leading a team behind the scenes, you’ll be part of a dedicated service making a real difference to residents’ lives.

What you’ll be doing:

You’ll lead a small, expert team focused on tackling housing fraud and protecting our council homes for those in genuine need. From identifying subletting to investigating false applications, your work will help make housing access fairer and more transparent across the borough.

You’ll manage a range of cases — some complex, others more routine — ensuring each investigation is handled thoroughly, professionally and in line with our values. Whether it’s launching a key amnesty, leading a fraud awareness campaign, or presenting evidence in court, you’ll be in the thick of it, driving high standards and smart, ethical enforcement.

Alongside your investigations, you’ll train and support colleagues, work closely with Legal Services, lead on campaign delivery and monitor impact — providing data and reports that clearly show how your team’s work makes a difference. It’s a role where your leadership, judgement and problem-solving skills will shine and where your ability to build trust — inside and outside the Council — will be key

For further details, please review theJob Description and Person Specification

What you’ll bring:

You’re a confident, experienced investigator with a solid background in housing law and fraud prevention. You know your way around key legislation — from the Housing Act to RIPA — and you’re comfortable presenting evidence in court and making tough calls when needed.

You’re a natural manager who’s calm under pressure and organised in your approach. You’re used to managing people and caseloads, juggling priorities and finding the right balance between enforcement and empathy. You write clearly, communicate well and can explain complex issues in simple terms.

Most of all, you care about fairness — and you’re motivated by making sure our housing system works for those who need it most.

Why join us

At RBKC, we’re all in – investing in our people, our communities and our future.

As Housing Investigations Manager, you’ll lead a highly skilled, well-respected team with a clear and important mission. You’ll have the autonomy to shape the way we tackle fraud, the backing to deliver meaningful results and the support of colleagues who share your commitment.

You’ll also have access to professional development, flexible working options and the chance to build a career within a forward-thinking, values-driven Council. Your work will have a direct, visible impact on the borough — and on people’s lives.

About us

Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places. Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.

As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence. We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.

In this role, ‘we’re all in’ isn’t just a phrase — it’s how we work. You’ll be on the frontline of protecting our homes and communities, getting stuck in when things are tough and driving improvements that really matter. It’s work that’s challenging, rewarding and deeply meaningful.

Interview Details and Role Requirements

Interviews will be held on week commencing 17th and 18th July 2025.

This post will require a standard DBS check.

Ready to join us?

We’re all in – are you? If you share our values and have the skills to contribute, we’d love to hear from you.

We reserve the right to extend or close this vacancy early without warning subject to the volume of suitable applicants.

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.

We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.