Head of Health Policy & System Improvement

Public Service Ombudsman; Manchester; Hybrid; GBP 58,000 - 68,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Public Service Ombudsman in Manchester is seeking a Head of Policy (Health) to lead a team and shape health policy improvements across England. The role focuses on translating complaints and casework into actionable recommendations and working with partners to drive service improvements.

You will work in a flexible, hybrid setup with around 40% time in the Manchester or London offices and substantial remote working.

Qualifications

• Leading a team of four people.
• Knowledge of the NHS in England and ability to apply that knowledge strategically.

Responsibilities

• Influence change across the health system using data and insights to support system improvements.
• Collaborate with stakeholders and internal teams (communications, data, systemic investigations).
• Turn complaints and casework findings into clear policy recommendations.

Job description

Public Service Ombudsman in Manchester is seeking a Head of Policy (Health) to lead a team and shape health policy improvements across England. The role focuses on translating complaints and casework into actionable recommendations and working with partners to drive service improvements.

You will work in a flexible, hybrid setup with around 40% time in the Manchester or London offices and substantial remote working.