Head of FM (Campfields IRC)

Mitie; England; On-site; GBP 90,000 - 120,000; Full time

Job summary

Mitie in the United Kingdom is seeking a Head of Facilities Management to provide strategic leadership and operational oversight of integrated FM services within a secure environment, overseeing hard and soft services. You will lead a high-performing team, align service delivery with client needs, and drive continuous improvement while managing budgets and resources.

Reporting to the Centre Director, you will collaborate with QHSE, supply partners, and senior leaders to ensure safe, compliant

Qualifications

• Experience in Total FM (TFM) in custodial/secure environments.
• Engineering qualification with building services maintenance.
• IOSH qualification required; NEBOSH desirable.
• Professional body membership (IWFM/CMI/IOSH).
• Knowledge of SFG20 maintenance standards.
• Experience across Hard FM and Soft Services.
• Ability to interpret data and identify trends.
• Experience managing budgets and resources.

Responsibilities

• Ensure contract requirements and CDIs are met with high quality.
• Develop service plans, policies, and procedures aligned to client needs.
• Monitor performance via KPIs and data insights.
• Drive service improvements and operational efficiency.
• Resource planning and escalation point for complex issues.
• Support audits and inspections; maintain a safe, secure environment.
• Collaborate with QHSE Manager and Senior Leadership Team.

Skills

TFM experience

Custodial environment

Engineering qualification

IOSH

NEBOSH

IWFM/CMI/IOSH member

SFG20 knowledge

Hard & Soft FM

Budget management

Data interpretation

Education

Engineering qualification

IOSH qualification

NEBOSH qualification

Tools

SFG20 standards

Job description

Job Title: Head of Facilities Management

Location: Campsfield Immigration Removal CentreReports to: Centre Director / Head of FM (I&J)Direct Reports: FM Supervisors & Helpdesk Co-Ordinators

Role Purpose

This role is responsible for providing both strategic leadership and operational oversight of integrated Facilities Management services, encompassing both Hard and Soft FM, within a secure environment. The successful candidate will promote a culture of collaboration, inclusion, and continuous improvement, ensuring an excellent experience for all service users. They will lead, support, and develop a high-performing team, delivering services efficiently, effectively, and within budget. Working closely with clients, colleagues, and supply partners, they will build strong relationships and leverage wider organisational expertise to drive service excellence and achieve operational objectives.

Key Responsibilities

The successful candidate will ensure contract requirements and CDIs are consistently achieved while maintaining high standards of quality and reliability. They will contribute to the development and implementation of service plans, policies and procedures aligned to client needs, monitor performance through KPIs and data insights, and proactively drive service improvements. The role will involve effective resource planning to meet operational demands, acting as an escalation point for complex issues, supporting audits and inspections, and working closely with the QHSE Manager and Senior Leadership Team to maintain a safe, secure and compliant environment. A strong commitment to security protocols, governance and continuous service excellence is essential.

Skills & Experience

• -Experience in Total FM (TFM), ideally within a custodial or secure environment.
• -Background in building services maintenance, supported by a relevant engineering qualification.
• -Health & Safety qualification: IOSH (essential), NEBOSH (desirable).
• -Membership of a relevant professional body (e.g. IWFM, CMI, IOSH).
• -Awareness of SFG20 maintenance standards.
• -Experience across both Hard FM and Soft Services.
• -Understanding of relevant legislation and industry standards.
• -Ability to interpret data and identify trends.
• -Experience managing budgets and resources.