Head of Field Service

Siemens Gas and Power GmbH & Co. KG; Newcastle upon Tyne; On-site; GBP 75,000 - 110,000; Full time

Benefits offered by this job

Global team

Lead diverse projects

Medical benefits

Paid holidays

Continual learning

Employee resource groups

Job summary

Siemens Energy in the United Kingdom is seeking a Manager/Team Leader to head the Instrumentation & Control team within Substation Upgrades. You will oversee a group of field service engineers, drive service delivery, and maintain strong customer relationships across the UK & Ireland.

The role emphasizes leadership in a technical field service environment, with focus on energy utilities, substation I&C, and project execution excellence.

Qualifications

• Bachelor's degree in Electrical Engineering or related technical discipline preferred.
• Proven experience leading field service/technical projects in energy/utilities.
• Demonstrated leadership with technical teams and operational delivery oversight.
• Strong understanding of substation systems and I&C with focus on quality and process improvement.
• Excellent interpersonal and commercial skills, including customer relationship management.

Responsibilities

• Lead and develop a team of field service engineers, fostering safety and high performance.
• Manage all field service activities for substation upgrades and I&C projects to ensure timely, budget-compliant delivery.
• Monitor KPIs for service delivery and drive continuous improvement.
• Act as primary point of contact for customer escalations and coordinate with PM, engineering, and sales teams.
• Provide regular performance and project status reports to senior leadership.

Job description

\"We energize society\" by supporting our customers to make the transition to a more sustainable world, based on innovative technologies and our ability to turn ideas into reality. With nearly 100,000 employees around the world, we shape the energy systems of today and tomorrow.

United Kingdom of Great Britain and Northern Ireland

Newcastle up Tyne

Newcastle upon Tyne

Company

Siemens Energy Industrial Turbomachinery Ltd.

Organization

Grid Technologies

Business Unit

Service

Full-time

Experience Level

Manager / Team Leader

A Snapshot of Your Day

Join us in establishing a new management function as the leader of our Instrumentation & Control (I&C) team within the Substation Upgrades division for the UK & Ireland. In this pivotal role, you will focus on three core areas: leading and developing a team of field service professionals, managing all operational aspects of service delivery to ensure project success, and maintaining strong relationships with both customers and internal stakeholders. Your proven experience in managing technical teams in a field service environment, particularly within the energy or utilities sector, will be essential as you drive operational execution and technical leadership.

How You’ll Make an Impact

• You will supervise, coach, and lead a team of professional field service engineers, fostering a culture of safety and high performance while setting clear performance goals aligned with the I&C mandate.
• Oversee the planning and execution of all field service activities related to substation upgrades and I&C projects, ensuring timely and budget-compliant completion.
• Monitor key performance indicators (KPIs) for service delivery, including response times, first-time-fix rates, and project milestones, driving continuous improvement initiatives to enhance efficiency and service quality.
• Act as a key point of contact for customer escalations and complex service-related inquiries, collaborating with project management, engineering, and sales teams for seamless execution.
• Build and maintain strong relationships with key customers, ensuring satisfaction and identifying future service opportunities while providing regular reports on team performance and project status to senior leadership.

What You Bring

• A Bachelor’s degree in Electrical Engineering, Control Systems Engineering, or a related technical discipline is preferred, providing a solid foundation for this leadership role.
• Proven experience in a field service or technical project environment, ideally within the power transmission, distribution, or utilities industry.
• Demonstrated experience in a leadership or supervisory capacity, managing technical teams and overseeing operational delivery, showcasing your strong leadership capabilities.
• Strong understanding of substation systems and I&C, with a focus on process improvement and quality assurance to drive operational success.
• Excellent interpersonal and commercial skills, including customer relationship management, conflict resolution, and negotiation abilities.

About the Team

Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character-no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Opportunities to work with a global team
• Opportunities to work on and lead a variety of innovative projects
• Medical benefits
• Time off/Paid holidays and parental leave
• Continual learning through the Learn@Siemens-Energy platform
• Access to a variety of employee resource groups