Head of Field Service

Siemens Energy

Newcastle upon Tyne

Hybrid

GBP 90,000 - 120,000

Full time

14 days+

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Benefits offered by this job

Remote/Flexible work

Medical benefits

Professional development

Job summary

Siemens Energy is recruiting for a leadership role in the UK & Ireland to head the Instrumentation & Control team within the Substation Upgrades division. You will manage a team of field service engineers, oversee all operational service delivery, and maintain strong relationships with customers and internal stakeholders, driving execution and technical leadership in energy projects.

The role emphasizes safety, performance, and customer satisfaction, with opportunities to influence projects

Qualifications

Bachelor’s degree in Electrical Engineering, Control Systems Engineering, or a related technical discipline.
Proven experience in a field service or technical project environment.
Demonstrated leadership or supervisory experience.
Strong understanding of substation systems and I&C, with focus on process improvement and quality assurance.
Excellent interpersonal and commercial skills.

Responsibilities

Supervise, coach, and lead a team of field service engineers, prioritising safety and high performance.
Plan and execute field service activities for substation upgrades and I&C projects within time and budget.
Monitor KPIs like response times and first-time-fix rates to drive continuous improvement.
Serve as a key contact for customer escalations and complex inquiries, coordinating with PM, engineering and sales.
Build relationships with customers, report team performance and project status to senior leadership.

Skills

Leadership & people management

Team development

Stakeholder management

Project delivery

Process improvement

Education

Bachelors in Electrical Engineering or Control Systems

Job description

A Snapshot of Your Day

Join us in establishing a new management function as the leader of our Instrumentation & Control (I&C) team within the Substation Upgrades division for the UK & Ireland. In this pivotal role, you will focus on three core areas: leading and developing a team of field service professionals, managing all operational aspects of service delivery to ensure project success, and maintaining strong relationships with both customers and internal stakeholders. Your proven experience in managing technical teams in a field service environment, particularly within the energy or utilities sector, will be essential as you drive operational execution and technical leadership.

A Snapshot of Your Day

How You’ll Make An Impact

You will supervise, coach, and lead a team of professional field service engineers, fostering a culture of safety and high performance while setting clear performance goals aligned with the I&C mandate.
Oversee the planning and execution of all field service activities related to substation upgrades and I&C projects, ensuring timely and budget-compliant completion.
Monitor key performance indicators (KPIs) for service delivery, including response times, first-time-fix rates, and project milestones, driving continuous improvement initiatives to enhance efficiency and service quality.
Act as a key point of contact for customer escalations and complex service-related inquiries, collaborating with project management, engineering, and sales teams for seamless execution.
Build and maintain strong relationships with key customers, ensuring satisfaction and identifying future service opportunities while providing regular reports on team performance and project status to senior leadership.

What You Bring

A Bachelor’s degree in Electrical Engineering, Control Systems Engineering, or a related technical discipline is preferred, providing a solid foundation for this leadership role.
Proven experience in a field service or technical project environment, ideally within the power transmission, distribution, or utilities industry.
Demonstrated experience in a leadership or supervisory capacity, managing technical teams and overseeing operational delivery, showcasing your strong leadership capabilities.
Strong understanding of substation systems and I&C, with a focus on process improvement and quality assurance to drive operational success.
Excellent interpersonal and commercial skills, including customer relationship management, conflict resolution, and negotiation abilities.

About The Team

Our Grid Technology division enables a reliable, sustainable, and digital grid. The power grid is the backbone of the energy transition. Siemens Energy offers a leading portfolio and solutions in HVDC transmission, grid stabilization and storage, high voltage switchgears and transformers, and digital grid technology.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fuelled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

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