Head of External Communications & Brand Strategy

Affinity Water; Hatfield; On-site; GBP 90,000 - 110,000; Full time

Benefits offered by this job

Annual leave 26-30 days

Double match pension scheme

Family benefits

Wellbeing centre

Volunteer days

Job summary

Affinity Water is seeking a Head of External Communications & Media in Hatfield to lead our brand strategy and customer-facing communications. Reporting to the Director of Customer Experience, this senior role will define, protect, and deliver our brand across written, digital, social, web, campaigns and events, leading a team of about 18.

You will steer external communications, ensure messages are accessible, collaborate with senior leaders and agencies, and use data to continually build trust

Qualifications

• Senior leadership experience in brand, marketing, events, or customer communications.
• Strong digital, social media, and campaign experience.
• Excellent written, editorial, and presentation skills.
• Experience influencing executive and board-level stakeholders.
• Passion for customers, sustainability and organisational purpose.
• Understanding customer journeys in service-based organisations.
• Experience in regulated environments (e.g. Ofwat).
• Track record delivering large-scale campaigns and managing agencies.

Responsibilities

• Own external brand and customer communications strategy.
• Oversee campaigns, events, digital content, and channel communications.
• Use customer insight and performance metrics to drive improvements.
• Collaborate with senior leaders and manage external agencies.
• Maintain governance frameworks and use data to drive improvements.
• Participate on Emergency Controller standby rota.

Skills

Senior leadership

Brand & marketing

Digital & social media

Campaign management

Stakeholder management

Written & presentation

Executive stakeholder influence

Customer focus

Regulated environment

Agency management

Job description

Affinity Water is seeking a Head of External Communications & Media in Hatfield to lead our brand strategy and customer-facing communications. Reporting to the Director of Customer Experience, this senior role will define, protect, and deliver our brand across written, digital, social, web, campaigns and events, leading a team of about 18.

You will steer external communications, ensure messages are accessible, collaborate with senior leaders and agencies, and use data to continually build trust