Senior Marketing & Customer Communications Lead

Morson Group; Rothwell; Hybrid; GBP 43,000 - 50,000; Full time

Job summary

Yorkshire Water seeks an experienced Senior Marketing & Customer Communications Advisor to lead strategic and hands-on marketing initiatives, focusing on customer communications and the journey across touchpoints. You will collaborate with branding, campaigns and finance teams to deliver impactful messages and campaigns.

The role sits in a hybrid setup, with Leeds Valley Park as a key location and flexible hours. The position offers potential for development into a permanent role.

Qualifications

• Significant experience in marketing, communications or brand environments.
• Experience developing and delivering customer communications across multiple channels.
• Strong understanding of the customer journey and engagement.
• Excellent written and verbal communication skills.
• Experience planning and delivering marketing campaigns from brief to execution.
• Experience working with external media agencies.

Responsibilities

• Develop and support the customer communications strategy and journey.
• Review and enhance communications across letters, emails, templates and other materials.
• Collaborate with brand, communications and internal teams to align messaging.
• Develop strategic plans to improve end-to-end customer journey and communications impact.
• Plan and deliver annual billing communications and campaigns.
• Work with external media agencies and internal stakeholders to deliver campaigns.
• Translate requirements into actionable marketing and communications plans.

Skills

Marketing professional

Communications strategy

Stakeholder management

Fast-paced environment

Project management

Job description

Yorkshire Water seeks an experienced Senior Marketing & Customer Communications Advisor to lead strategic and hands-on marketing initiatives, focusing on customer communications and the journey across touchpoints. You will collaborate with branding, campaigns and finance teams to deliver impactful messages and campaigns.

The role sits in a hybrid setup, with Leeds Valley Park as a key location and flexible hours. The position offers potential for development into a permanent role.