Head of Event Operations

Rhubarb Hospitality Collection; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Head of Event Operations to oversee events at London's iconic Royal Albert Hall. This role offers a unique opportunity to lead a talented team and ensure exceptional hospitality experiences for a wide range of events. With a strong focus on customer service and team management, the ideal candidate will thrive in a fast-paced environment and contribute to the success of diverse events, from corporate launches to gala dinners. Join a company that values diversity and offers exceptional training and development opportunities, making this a fantastic career move for passionate professionals.

Benefits

40% Discount in restaurants and bars

Exceptional training and development opportunities

Internal transfer and promotion opportunities

Employee recognition schemes

Cross exposure to wider business events

Qualifications

• Proven leader with experience in events and customer service.
• Ability to manage teams and work within allocated budgets.

Responsibilities

• Lead the event operations team to deliver exceptional experiences.
• Manage budgets and delegate responsibilities effectively.

Skills

Leadership

Customer Service

Team Management

Budget Management

Event Planning

Education

Experience in luxury hotel or venue

Job description

Head of Event Operations

Reference: JAN20256481

Expiry date: 16:51, Wed, 19th Feb 2025

Location: London

Head of Event Operations – Rhubarb at the Royal Albert Hall

• London's most iconic live events venue
• Up to £55,000 DOE
• Work with the best in the industry

Since 2011, Rhubarb has provided all food and drink at the Royal Albert Hall. With over 350 diverse and exciting events taking place each year, guests to the Royal Albert Hall can complement their visit with exceptional hospitality experiences.

We manage 147 hospitality boxes, private and semi-private dining rooms, a roof terrace and for a handful of spectacular gala dinners, the arena itself. In addition to the busy box hospitality, our events span meetings, dinners, corporate launches, drinks parties and awards shows from BAFTA’s to the BFA’s.

As this is a key role within the Hall, we're looking for a proven leader, with impeccable customer service and the ability to manage a team, work within allocated labour budgets as well as deliver staff briefings and delegate responsibility whilst being hands-on. The Head of Event Operations will work closely with our Deputy Director and Event General Manager to create a seamless experience.

The ideal Head of Event Operations will have previous events experience working in a luxury hotel or venue in C&B operations. We have a superb track record of internal promotion, with a clear development plan available for the right person.

What you get

• Exceptional opportunity for training and development
• 40% Discount in our restaurants and bars
• Internal transfer and promotion opportunities
• Brilliant employee recognition schemes
• Cross exposure to the wider business, events in London and beyond

RHC is for everyone. Our diversity drives innovation, strengthens our people, improves our service, and raises our excellence.

Wherever you come from, wherever you are going, we’d love to hear from you.

If you need any additional support or adjustments with your application, let us know and we will work with you to ensure you have everything you need.