Deputy Head of Operations - Event Traffic and Park

AfrikanGift Online Store; Watford; On-site; GBP 44,000 - 50,000; Full time

Job summary

An established industry player is looking for a Deputy Head of Operations to lead their Operations team. This exciting role involves managing large-scale events, ensuring high-quality service delivery, and fostering a culture of continuous improvement. The ideal candidate will possess strong project management skills, a degree-level education, and a passion for service excellence. Join a dynamic team that values adaptability and commitment to quality, and help shape the future of operations in a fast-paced environment. If you have a proven track record in leadership and a customer-focused mindset, this opportunity is perfect for you.

Benefits

Up to 25 days’ holiday

Private Medical Insurance

Non-contractual bonus scheme

Access to salary sacrifice schemes

Qualifications

• Educated to degree level with extensive experience in project management.
• Proven success in managing large scale events and transport operations.

Responsibilities

• Manage and mentor the Operations team, ensuring exemplary service delivery.
• Develop strong professional relationships with clients and operational contacts.

Skills

Project Management

Event Management

Team Leadership

Communication Skills

Financial Acumen

Education

Degree Level Education

Job description

Deputy Head of Operations – Event Traffic and Parking

£44,750 – £49,150 per annum

Watford, Herts

Permanent, Full-Time

Closing Date: 23 March 2025

CSP stands for the Combined Services Provider Ltd. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including car parking, internal and external traffic management, HVM (Hostile Vehicle Mitigation) solutions, security, stewarding, cash & audit and consultancy services. Whilst our range of services has grown, car parking/traffic management, HVM and security/stewarding represent our core areas of expertise.

We set out on our first ever contract in 1994. Since those early days we’ve added numerous prestigious clients to our portfolio and now provide a range of services to some of the UK’s most memorable sporting and entertainment events and venues.

With our wealth of knowledge and experience of the event industry, we fully understand the complexities of major events and greenfield site operations, where an irregular event calendar, numerous ingress and egress patterns, varying staffing levels and continued innovation all add to the challenge.

With around 100 permanent employees and a database of 1,500-2,000 casual staff, we pride ourselves on being able to adapt to the varying demands placed at each of our venues and ensuring that the same high quality service is delivered for all, whether attended by 100,000 or 100 visitors. Big enough to do the job, small enough to care!

We are currently seeking a Deputy Head of Operations to support the expansion in the business.

Purpose of the Role:

The Deputy Head of Operations will be accountable for managing and mentoring CSP’s Operations team; developing the appropriate service provision; and for ensuring an exemplary operational service is delivered within budget to all clients. As a Deputy Head, you will provide excellent line management to all reports, with a focus on proactive mentoring, coaching, development and team succession planning, and will develop a culture of continuous improvement of customer experience. In addition, you will be expected to develop and nurture strong and effective professional relationships with all clients and other key operational contacts to ensure that the expectations of CSP are being met at all times. You will also need a full UK driving licence.

Candidate Profile:

• Educated to Degree level
• Extensive previous experience in project management and planning
• Proven experience in managing large scale events or transport operations
• A proven senior level record of success in the leadership, development and management of high-performing teams
• An effective communicator at all levels

Qualities:

• A passion for service excellence, underpinned by a strong customer mindset
• A strong financial acumen, commercial awareness and the ability to manage multiple budgets
• Strong track record in liaising with clients and other external agencies, building and maintaining strong relationships and stakeholders
• An effective planner with the ability to make effective and confident decisions
• Ability to evaluate conflicting priorities and drive forward solutions to multiple challenges

We offer:

• A salary of £44,750 – £49,150 per annum
• Up to 25 days’ holiday (after qualifying service)
• Private Medical Insurance (after a qualifying period)
• A non-contractual bonus scheme, dependent on overall profitability
• Access to salary sacrifice schemes

CSP strives to be an equal opportunities employer