Head of Event Operations - National Theatre

Compass Group; London; On-site; GBP 50,000; Full time

Job summary

An established industry player seeks a Head of Event Operations to lead the delivery of exceptional events at a prestigious cultural venue. This role involves managing a dedicated team, ensuring compliance with health and safety standards, and overseeing financial aspects to drive profitability. The ideal candidate will possess extensive experience in event management, a passion for sustainability, and a commitment to creating unforgettable experiences. Join a dynamic team focused on innovation and excellence, where your leadership will shape the future of event operations in a world-class setting.

Qualifications

• Proven senior-level event management experience in cultural venues or hospitality.
• Strong leadership skills to inspire and develop teams.

Responsibilities

• Oversee successful delivery of internal and commercial events.
• Manage client communication and ensure compliance.

Skills

Event Management

Team Leadership

Organizational Skills

Health and Safety Compliance

Financial Management

Stakeholder Management

Flexibility

Innovation

Job description

Head of Event Operations - National Theatre

Head of Event Operations - National Theatre
£50,000 per annum plus benefits

NT Food & Drink is a unique and dynamic partnership driven by Levy and KERB, embedded within the National Theatre on the South Bank. Our ambition is to create a world-class hospitality destination at the heart of the world's most iconic theatre. We are powered by a progressive, people-first approach, centered on environmental and social sustainability. We celebrate inclusivity with purpose, focusing on the development and progression of our future leaders. Our shared goal is to ensure all food and drink spaces support the NT's values, vision, and culture.

Purpose

As the Head of Event Operations, reporting directly to the Sales and Events Director, you will oversee the successful delivery of a wide range of internal and commercial events across multiple spaces within the National Theatre. You will drive results across KPIs, ensuring high standards of service, product consistency, and operational efficiency. You will champion team growth and development and support our sustainability goals, including our 2027 Net-Zero transition plan. Your leadership will set the stage for memorable events aligned with our values and mission.

Responsibilities

1. Event Delivery – Oversee events, manage client communication, ensure compliance, and complete reporting.
2. Team Management – Supervise staff, manage rotas, and lead training.
3. Health & Safety – Conduct audits, update risk assessments, and oversee compliance.
4. Equipment & Logistics – Maintain event equipment, coordinate logistics, and manage venue upkeep.
5. Financial Oversight – Control labour costs, stock-takes, and event P&L.
6. Stakeholder Management – Build relationships with partners, suppliers, and internal teams.
7. Additional Support – Assist sales, drive revenue, and promote sustainability.

Requirements

• Experience: Proven senior-level event management experience, preferably in cultural venues or hospitality.
• Leadership: Strong leadership skills to inspire and develop teams, collaborating with cross-functional partners.
• Organisation: Exceptional attention to detail and organisational skills to manage logistics, staffing, and suppliers.
• Flexibility: Ability to adapt and manage multiple events with agility, adjusting hours as needed.
• Safety & Compliance: Knowledge of health and safety regulations to ensure a secure environment.
• Financial Acumen: Experience managing budgets, including labour and stock control.
• Innovation: Forward-thinking, always seeking process improvements and trend awareness.