Head of Enterprise Tech & Platform Operations

The Openwork Partnership; Swindon; On-site; GBP 135,000 - 165,000; Full time

Benefits offered by this job

Salary up to £150,000

Car allowance £7,245

Bonus scheme - 30% on target

Pension scheme - 5% employer + 5%

Critical illness cover

Income protection

Death in service

25 days holiday + bank holidays (+ up

Private medical insurance

Job summary

The Openwork Partnership is seeking a Head of Enterprise Technology to lead a unified technology operations function, spanning enterprise applications, infrastructure and IT service management. You will own the lifecycle of third-party platforms, ensure resilience and regulatory readiness, and drive automation and AI-enabled improvements across the tech estate.

We are looking for a senior leader with a track record in managing multi-vendor environments, strong stakeholder influence, and

Qualifications

• Significant senior technology leadership experience across enterprise applications, infrastructure, workplace technology and IT service management.
• Experience managing SaaS and packaged applications, Azure/cloud environments, identity, networking, endpoint technology and operational monitoring.
• Strong understanding of ITIL/service management, automation, infrastructure-as-code, configuration management, security-by-design and zero-trust principles.

Responsibilities

• Lead the Enterprise Technology function across enterprise applications, infrastructure, end-user computing, service desk and IT service management.
• Own the strategy, roadmap and full lifecycle of third-party SaaS and enterprise platforms, from implementation and integration through to optimisation, renewal and retirement.
• Drive a resilient, secure and high-performing technology environment, leading business continuity, disaster recovery, major incident management and operational readiness.
• Transform technology operations through automation, self-service and AI-enabled practices, using service data, incidents and user feedback to continuously improve colleague experience.
• Lead strategic technology suppliers and managed service partners, ensuring strong performance, appropriate cost control and delivery against contractual commitments.
• Partner closely with Engineering, Architecture, Security, Risk and Compliance to establish clear service ownership, technology controls and operational standards.
• Build and develop a high-performing Enterprise Technology team, strengthening capability, accountability and succession while simplifying and modernising the technology estate.

Skills

Senior technology leadership

Enterprise applications

IT service management

SaaS & cloud management

Automation & AI in IT ops

Stakeholder leadership

Vendor management

Security & risk awareness

Education

Degree in Computer Science / IT

ITIL/certifications desirable

Tools

Azure

Monitoring tools

Job description

The Openwork Partnership is seeking a Head of Enterprise Technology to lead a unified technology operations function, spanning enterprise applications, infrastructure and IT service management. You will own the lifecycle of third-party platforms, ensure resilience and regulatory readiness, and drive automation and AI-enabled improvements across the tech estate.

We are looking for a senior leader with a track record in managing multi-vendor environments, strong stakeholder influence, and