IT Operations Engineer: Cloud, Networking & Growth

OpenWorks Engineering Ltd; Prudhoe; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Discretionary bonus

Pension contributions

Holiday entitlement

Breakfast & Lunch

Private healthcare

Life assurance

EV car scheme

Cycle to Work

Team socials

Learning budget

Job summary

OpenWorks Engineering Ltd is seeking an IT Operations Engineer to own and scale our IT environment across the UK and USA. You will lead the managed support, maintain critical infrastructure, and deliver projects that support growth.

The role is hands-on, solving complex technical challenges across IT operations, with responsibilities for Microsoft cloud platforms, security, and capacity planning to ensure a reliable, secure IT service.

Qualifications

• IT Operations experience leading IT environments and projects.
• Ability to lead IT support provision and manage third‑party services.
• Experience with Microsoft 365 and cloud platforms.
• Strong understanding of IT infrastructure, networking and cloud platforms.
• Security awareness within ISO 27001/ Cyber Essentials controls.
• Ability to obtain UK Security Clearance to Secret level.
• Experience with budgeting, resource planning or supplier management.
• Excellent communication with technical and non‑technical users.

Responsibilities

• Lead IT support delivery: Oversee our Managed Support Provider, manage performance against SLAs and escalate complex incidents.
• Drive service improvement: Identify opportunities to improve IT support processes and user experience.
• Manage IT infrastructure: Oversee network design, configuration, performance, and lifecycle of hardware.
• Maintain Microsoft 365 and Azure environments to support a secure, scalable IT service.
• Deliver IT projects: Lead infrastructure projects including networking, hardware and site expansions.
• Plan for future growth: Capacity planning, budgeting and technology planning for changing needs.
• Maintain business continuity: Develop and test IT incident response plans and lead major incident responses.
• Support the USA operation: Administer OpenWorks USA IT systems and align with US leadership.

Skills

IT operations

Technical leadership

Microsoft 365

Networking

Cybersecurity awareness

Security clearance

Budgeting & planning

Communication

Job description

OpenWorks Engineering Ltd is seeking an IT Operations Engineer to own and scale our IT environment across the UK and USA. You will lead the managed support, maintain critical infrastructure, and deliver projects that support growth.

The role is hands-on, solving complex technical challenges across IT operations, with responsibilities for Microsoft cloud platforms, security, and capacity planning to ensure a reliable, secure IT service.