Head of Enterprise Tech & Platform Operations

Openwork Limited; Swindon; On-site; GBP 135,000 - 165,000; Full time

Benefits offered by this job

Salary up to £150,000

Bonus 30% on target

Pension matching up to 5% + Openwork 5

Critical illness cover

Income protection

Death in service

25 days holiday + bank holidays (+ 10)

Private medical insurance

Job summary

Openwork Limited is seeking a Head of Enterprise Technology to lead a unified platform operation across enterprise applications, infrastructure and end-user computing. You will turn day-to-day manual tasks into automation and AI-enabled improvements, driving reliability and performance.

You will own the strategy, roadmap and full lifecycle of third‑party SaaS and on‑premise platforms, partner with Engineering, Security and Risk teams, and build a high‑performing Enterprise Technology function

Qualifications

• Significant senior technology leadership experience across enterprise applications, infrastructure, workplace technology and IT service management.
• Strong experience managing SaaS and packaged applications, Azure/cloud environments, identity, networking, endpoint technology and operational monitoring.
• Proven leadership of operational resilience, business continuity, disaster recovery and major incident management within a regulated or business-critical environment.
• Strong understanding of ITIL/service management, automation, infrastructure-as-code, configuration management, security-by-design and zero-trust principles.
• Experience managing complex multi-vendor environments, strategic suppliers and managed service providers.
• Strong stakeholder leadership skills, with the ability to work effectively across technology, business, risk and regulatory teams.
• Financial services experience is strongly preferred, with knowledge of UK financial advice, adviser networks, wealth platforms, FCA regulation, GDPR and Consumer Duty advantageous.

Responsibilities

• Lead the Enterprise Technology function across enterprise applications, infrastructure, end-user computing, service desk and IT service management.
• Own the strategy, roadmap and full lifecycle of third-party SaaS and enterprise platforms, from implementation and integration through to optimisation, renewal and retirement.
• Drive a resilient, secure and high-performing technology environment, leading business continuity, disaster recovery, major incident management and operational readiness.
• Transform technology operations through automation, self-service and AI-enabled practices, using service data, incidents and user feedback to continuously improve colleague experience.
• Lead strategic technology suppliers and managed service partners, ensuring strong performance, appropriate cost control and delivery against contractual commitments.
• Partner closely with Engineering, Architecture, Security, Risk and Compliance to establish clear service ownership, technology controls and operational standards.
• Build and develop a high-performing Enterprise Technology team, strengthening capability, accountability and succession while simplifying and modernising the technology estate.

Skills

Senior technology leadership

Strategic stakeholder leadership

Enterprise applications knowledge

Automation and AI

Multi-vendor management

Education

Bachelor's degree in Computer Science or related

ITIL/service management certifications

Tools

Azure/cloud environments

ITSM tools

Job description

Openwork Limited is seeking a Head of Enterprise Technology to lead a unified platform operation across enterprise applications, infrastructure and end-user computing. You will turn day-to-day manual tasks into automation and AI-enabled improvements, driving reliability and performance.

You will own the strategy, roadmap and full lifecycle of third‑party SaaS and on‑premise platforms, partner with Engineering, Security and Risk teams, and build a high‑performing Enterprise Technology function